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The Client Success Manager handles client relationships, onboarding, and maximizes service delivery to drive client retention and ROI.

Supports Gartner Services leaders through territory planning, market opportunity analysis, retention and productivity analysis, scenario modeling, and data-driven recommendations. The role owns complex analytical projects, identifies efficiency and growth opportunities, performs regression and custom analyses, and communicates insights to senior executives. It also designs and optimizes service territories, supports recurring planning processes, and develops analytical best practices across regions.

Sources, qualifies, and matches candidates to open requisitions across assigned business units. Builds strong relationships with hiring managers to understand role profiles, applies innovative recruiting strategies and multiple sourcing channels, and manages candidate information in a recruiting database. The role requires achievement in metrics-driven talent acquisition, strong organization and time management, and a determined, results-focused approach.

Manage client relationships from onboarding through ongoing engagement, helping clients maximize the value of Gartner subscriptions. Responsibilities include communicating Gartner services, facilitating client calls, identifying priorities, recommending action plans, collaborating internally to resolve obstacles, and monitoring client engagement, satisfaction, retention, and growth.

Lead the design, implementation, modernization, and operation of enterprise identity and access management solutions across Okta, Microsoft Entra ID, AWS, and related platforms. Architect SSO, MFA, authentication, authorization, lifecycle management, RBAC, PIM, and access governance capabilities. Develop IAM automation using Python and PowerShell, integrate applications, troubleshoot complex identity issues, support compliance activities, document technical standards, lead IAM projects, evaluate emerging technologies, and mentor engineers.

Supports prospect demonstrations and new-client onboarding by understanding business priorities, presenting Gartner products and services, researching executives and companies, and collaborating with Sales and internal teams to drive engagement, purchasing, and long-term client value.

Leads and develops a UX team while contributing hands-on to research, discovery, interaction design, prototyping, testing, and delivery. Defines UX strategy across multiple products, promotes accessible and human-centered design, and partners with Product, Engineering, Marketing, and business stakeholders. Builds an AI-focused UX culture by guiding responsible experimentation, AI-enabled workflows, rapid prototypes, training, and team adoption. Provides mentorship, design critiques, coaching, and cross-functional leadership across geographically distributed teams.

Manage client relationships from onboarding through ongoing engagement, helping clients maximize the value of Gartner subscriptions. Surface business priorities, recommend action plans, communicate service value, facilitate client engagements, collaborate with internal teams, and monitor client performance and engagement metrics to drive satisfaction, retention, and growth.

Lead prospect and client calls, understand business priorities, communicate Gartner’s value, support onboarding, and demonstrate products and services. Collaborate with Sales and internal teams to improve client engagement and purchasing outcomes. Research companies, executives, business trends, and competitive intelligence to prepare tailored resources and help clients address strategic challenges.

Leads Gartner Consulting’s Public Safety and Justice industry practice by growing client relationships, managing engagements and consulting teams, driving sales, and shaping market strategy. Advises senior public-sector clients on AI, digital transformation, operational-system modernization, analytics, cloud strategy, sourcing, security, benchmarking, and cost optimization. Develops industry insights, consulting intellectual property, and go-to-market strategies while building high-performing expert teams and delivering strategic technology outcomes.