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The Customer Service Specialist will assist customers via phone and email, providing support and resolving issues related to the Greenlight card and mobile application. Responsibilities include listening to customer concerns, building relationships, and utilizing internal tools to ensure customer satisfaction.
In this role, you will ensure the reliability and efficiency of Greenlight's cloud-native systems by monitoring services, enhancing platforms, and responding to production incidents. You will facilitate communication between teams and bring improvements to the incident management culture, ensuring service level objectives are met.
The VP of Engineering Operations at Greenlight will lead various technical teams, focusing on enhancing product reliability and scalability. The role emphasizes collaboration with cross-functional teams to align infrastructure strategies with business goals, improve technical processes, and recruit top engineering talent while fostering a diverse and inclusive work environment.
The Account Executive will sell Greenlight's products to B2B clients, primarily banks and credit unions. Responsibilities include driving the sales lifecycle, building relationships, prospecting, creating pricing proposals, and collaborating with various internal teams to onboard new partners and provide market feedback.
The Technical Operations Engineer at Greenlight is responsible for tier 3 support, identifying root causes for production issues, and conducting quality advocacy. Responsibilities include documenting runbooks, creating knowledge base articles, monitoring for continuous improvement, and testing APIs. The role requires experience in scripting, debugging, and working with mobile applications and CI/CD tooling.
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