As a CCaaS Application Architect, you will design complex Contact Center applications, manage implementation teams, and address digital transformation goals for enterprise clients. Responsibilities include defining architectures using CXone, Genesys Cloud or Amazon Connect, leading code reviews, and ensuring solutions meet quality standards while addressing technical challenges such as API integrations and system limitations.

The Software Engineer will develop and design products and features for the Cloud Contact Center, focusing on NICE Cxone technology. Responsibilities include unit testing, code reviews, mentoring, and working with project managers and other engineers within production environments.