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The Sr. Business Manager will develop and implement business strategies, manage teams, and lead product and credit risk initiatives to drive growth and profitability at Capital One.

Lead independent oversight of liquidity, market, and capital risks including stress testing, regulatory compliance, and recovery planning. Perform quantitative and qualitative analysis, build dashboards and automated reporting, evaluate governance and controls, communicate findings to stakeholders, and leverage AI and data tools to improve processes and analytics.

Lead development and deployment of machine learning models using bureau and large-scale numeric/text data. Partner with engineers and product to build, validate, and implement data products, extract insights, and align technical work to business goals while mentoring and influencing stakeholders.

Lead and execute accounting projects for Retail Bank Controllers using Agile. Own projects end-to-end, develop/test/implement requirements, drive process improvements, collaborate with stakeholders, present results to leadership, and coach a team of accountants.

Serve as a front-line risk consultant partnering with business units to identify, document, and mitigate operational and enterprise risks. Develop policies, reports, tools, and presentations; manage stakeholder relationships and cross-functional projects; align processes with Capital One frameworks and regulatory requirements.

Lead identification, remediation, and process improvements for customer payment complaints. Use data analysis and AI automation to detect systemic issues, manage remediation projects, liaise with stakeholders, log risks in GRC, and maintain process documentation to improve customer payment experiences.

As a Business Analysis Manager, you will lead strategy development, manage analysts, execute business intent, and foster improvements across multiple teams.

Lead and operationalize cyber audit, regulatory exam, and executive reporting programs. Coordinate cross-functional teams to create and maintain regulatory and audit artifacts, monitor engagement metrics, manage issue remediation, prepare the organization for exams, and communicate findings and recommendations to executive and regulatory audiences.

Provide frontline technical support and troubleshooting for the One Learn LMS and related learning technologies via Slack and ServiceNow. Research and resolve user issues, identify trends and root causes, maintain FAQ dataset for an automated bot, produce reports on trends and satisfaction, and drive scalable process improvements and automation in a cross-functional environment.

Lead strategic client relationships for Capital One Ad Solutions, integrating ad products and data-driven solutions with enterprise merchants. Drive campaign execution, provide training, collaborate with product and revenue teams, and create executive-level materials. Leverage analytics and technical integrations to grow and optimize a portfolio of strategic merchant partners.