Senior Associate- Corporate Functions/End User Support Specialist

Senior Associate- Corporate Functions/End User Support Specialist
Capital One's Enterprise Learning Platform and Operations team is seeking a highly motivated and customer-focused individual to join our team as an End User Support Specialist. In this role, you will be responsible for providing exceptional support to users of our Learning Management System (LMS), One Learn, and related learning technologies. This individual contributor will operate in a highly cross-functional environment and play a critical role in identifying trends, uncovering root causes, and driving proactive, scalable improvements and efficiencies across our learning ecosystem via automation and other solutions.
Responsibilities:
The End User Support Specialist will be responsible for assisting learners across the organization with a variety of questions related to their learning platforms and experiences. They will provide creative problem-solving, technical support, and trouble-shooting to help resolve technical issues within learning technologies.
This position will be responsible for researching issues and going above and beyond to provide solutions. They will interface with a variety of learners through multiple support channels (e.g., Slack, ServiceNow).
Additionally, they will maintain a question and answer dataset for our automated bot to keep the most commonly asked questions readily available without the need for human intervention. Lastly, they will also provide various reports to system administrators and leadership on trends and satisfaction.
The Ideal Candidate Will Be:

• An agile operator who excels at balancing complex, concurrent initiatives, ensuring each receives the strategic attention needed to reach completion and deliver measurable results.
• A cross-functional collaborator who leverages rigorous process documentation and management to drive operational excellence, adept at translating complex organizational needs into collaborative, high-impact solutions.
• A solutions-oriented problem solver who likes to go deep to understand the root causes of how processes are structured and work and identify analytically-backed, creative ways to reduce friction and enhance our team's operations.
• A proactive team player with a proven ability to collaborate with various levels in an organization.
• A customer-focused professional with a genuine passion for delivering an exceptional learner experience.

Basic Qualifications:

• Bachelors Degree
• At least 1 year of experience in LMS administration OR Client Consulting OR End User Support

Preferred Qualifications:

• At least 1 year of LMS Administration experience for a corporate organization with over 15,000 learners
• Experience with Docebo LMS or other LMS platform
• Experience with Google Suite, Slack, ServiceNow, and Zoom
• Familiarity with learning content operations and lifecycle management (e.g., content publishing, retirement, metadata, or quality standards)
• Strong written and verbal communications

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
McLean, VA: $88,800 - $101,300 for Sr. Learning Associate
Richmond, VA: $80,800 - $92,200 for Sr. Learning Associate
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.
No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [email protected] . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to [email protected]
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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).