Top Tech Jobs & Startup Jobs

Lead and scale global workplace operations programs end-to-end: design policies, playbooks, tooling, and measurement frameworks; drive cross-functional alignment; manage vendors; synthesize data to improve program performance and employee experience; and advise leadership on strategy, capacity, and roadmaps.

Own the global operating strategy for Airbnb’s hotel supply optimization program. Develop pricing, discount, segmentation, reporting, forecasting, incentive, and performance frameworks for Account Management teams. Analyze data, build models, identify adoption and performance opportunities, and provide recommendations to senior leadership. Partner cross-functionally with Account Management, Product, Marketing, Analytics, Finance, and regional teams to improve hotel supply quality, revenue, and program adoption worldwide.

Lead UX writing and content design for Airbnb’s AI-powered products. Create product copy, train and evaluate large language models, establish content guidelines and quality standards, and build scalable writing systems. Partner with Design, Product, Engineering, Legal, accessibility, and localization teams from concept through launch. Present work to executives, drive stakeholder consensus, manage multiple projects, and mentor the broader UX Writing team through critiques and strategic leadership.

Leads global curation initiatives for Airbnb Experiences, establishing quality standards, experience architecture, market-launch processes, and strategic differentiation across regions. Partners cross-functionally to scale regional learnings, develop AI-enabled curation tools, curate collections for launch moments, and communicate narratives to leadership and internal teams. Requires global product experience, strong strategic problem-solving, cultural fluency, communication skills, and 12+ years across marketing, product marketing, creative direction, or experience design.

Own Airbnb’s Instagram presence by developing platform-native content across Reels, Carousels, and Stories. Lead editorial direction, publishing, community engagement, creator partnerships, trend analysis, content frameworks, and cross-social coordination. Use analytics and audience insights to refine strategy, strengthen Airbnb’s brand narrative, and create culturally resonant content that grows and engages the community.

Manage Airbnb’s supplier onboarding and risk management programs, including tools, processes, compliance monitoring, and supplier experience improvements. Lead procurement technology implementations and transformational initiatives, collaborate cross-functionally with Finance, Security, Sourcing, and operations teams, and provide expertise in source-to-pay, regulatory assessment, automation, AI, and procurement transformation. Measure operational health, communicate risks and progress, and recommend process enhancements aligned with business needs.

Own Airbnb’s internal platform strategy and roadmap for Supply operations tooling, including case and workforce management systems. Translate operational workflows into scalable, measurable products; design AI and human-in-the-loop processes; define requirements; write product briefs; and drive delivery, adoption, and outcomes across engineering, product marketing, operations, and senior leadership. Manage capacity planning, queue distribution, forecasting, SLAs, performance measurement, and build-versus-buy decisions.

Analyze frontline operations performance across specialists, queues, vendors, and sites. Identify root causes behind SLA, AHT, accuracy, and utilization changes; quantify impacts; monitor emerging issues; and provide actionable recommendations to operations leadership. Define requirements for specialist metrics and dashboards, collaborate with analytics and support teams, explain findings in business reviews, and use AI analytics tools to accelerate investigations.

As a Staff Software Engineer in Infrastructure, you will lead a team in building high-performance, distributed systems, guide project direction, mentor engineers, and improve data ingestion architecture.

Provides high-touch, end-to-end IT support for Airbnb executives and Executive Business Partners. Troubleshoots endpoints, mobile devices, identity, connectivity, collaboration tools, AV, and workplace technology; coordinates complex issues across technical teams; prepares technology for leadership meetings, travel, and events; leads improvements, standards, documentation, mentoring, and executive support strategy. Requires after-hours coverage and occasional onsite, travel, event, or residential support.