Top Tech Jobs & Startup Jobs

Own the platform powering Airbnb’s AI Assistant, including request routing, knowledge retrieval, capabilities, actions, and evaluation. Set product strategy, define resolution and quality standards, analyze production data, diagnose system failures, and guide engineering, data science, policy, and knowledge partners. Lead generative AI launches, safety and readiness reviews, LLM evaluation systems, calibration, and certification while aligning cross-functional teams and communicating decisions to executives.

Leads Airbnb’s Scaled Services organization within Fraud & Safety Investigations, overseeing program implementation, internal tooling, self-service data and business intelligence, and centralized quality governance. Manages people leaders and cross-functional teams, owns operational infrastructure and tooling roadmaps, establishes metric and quality standards, supports AI-ready data systems, and partners with Product, Engineering, Analytics, and Policy to deliver scalable, high-quality launches.

Leads complex, cross-functional Community Support programs from scoping through launch. Partners with executives and teams across operations, marketing, product, design, engineering, policy, and communications to establish alignment, manage risks, execute plans, track outcomes, and deliver strategic initiatives. The role requires influencing stakeholders globally, navigating ambiguity, developing executive-ready communications, and applying PMO practices to improve customer service and contact center experiences.

Provides high-touch, end-to-end support for complex and high-value Airbnb reservations. Resolves customer and host issues, negotiates outcomes, manages sensitive cases autonomously, and delivers personalized service in English and Spanish. The role also identifies process improvements, supports management initiatives, engages internal stakeholders, and handles emergency evening and weekend coverage.

Lead initiatives in designing and building large-scale distributed data systems and ML infrastructure, while collaborating across various engineering teams.

Lead the architecture, development, and operation of Airbnb’s global Payments Compliance systems. Set technical direction for compliance experiences, regulatory screening, information collection, and continuous auditing. Collaborate with Product, Design, Policy, Operations, and engineering teams to deliver scalable, configurable, auditable, highly available solutions. Mentor engineers, lead project teams, improve engineering processes, and ensure compliance systems adapt to evolving global regulations.

Lead product strategy and roadmap for Payment Accounts platform, building scalable account, wallet, and identity capabilities. Own cross-functional execution with engineering, data, trust, compliance, and external partners to reduce friction, manage receivables and losses, and support global payments use cases.

Lead a team of enablement and activation specialists to create high-quality content, training, and GTM activation at scale for field, vendor, and ops teams. Set strategy, leverage AI tools for content and coaching, partner cross-functionally to launch initiatives, design experiments to measure impact, and develop talent to drive measurable behavior change and performance.

Lead cross-functional initiatives to drive regional business objectives for the Americas. Own conception, execution, and measurement of growth and optimization programs; run business operations meetings; analyze data to surface insights and recommendations; present performance narratives to senior leaders; partner with product, marketing, legal, and operations to scale global initiatives.

Drive hotel supply growth and market health in San Diego and Palm Springs through partner acquisition, relationship management, data-driven strategies, and cross-functional collaboration. Prospect, onboard, and optimize hotel partners, meet quarterly sales targets, conduct business reviews, and represent Airbnb externally while developing scalable localized supply-management approaches.