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Happiness Engineers at Automattic provide customer support via email and chat, improve customer experiences, and advocate for clients. They require strong technical skills, especially in WordPress and WooCommerce, along with exceptional communication and initiative.

The Senior Partner Manager will develop and manage relationships with strategic agency partners, driving revenue through WordPress VIP and executing growth strategies while collaborating with various internal teams.

Lead building a RevOps function: design systems, data foundations, and processes; own Salesforce and integrations; create dashboards, forecasting, territory and capacity models; operationalize Sales and CS enablement, churn prediction, and merchant health scoring; support pricing, quota, compensation, and executive reporting to drive predictable revenue growth.

The Product Manager will lead growth initiatives, run experiments, build dashboards, investigate metrics shifts, and maintain product documentation, aiming to enhance user engagement and retention.

The Software Engineer will work on Automattic's products, focusing on scalable systems, code reviews, and product design, while collaborating globally.

The Senior Systems Engineer will ensure system availability, security, and performance for a large-scale global infrastructure at Automattic, addressing system health and facilitating developer efficiency.

The Applied AI Engineer will develop and ship AI features across Automattic's products, collaborating with teams and scaling innovations that impact millions of users.

This role involves leading WooCommerce's strategic partnerships, developing the partner program, negotiating agreements, and driving cross-functional collaborations to boost revenue and partner ecosystem performance.

The Support Engineer, VIP at Automattic provides advanced technical support for enterprise customers, troubleshooting complex issues and escalating urgent tickets while collaborating with internal teams.

Happiness Engineers at Automattic provide customer support through email and live chat, advocate for customers, and help improve the customer experience. They are self-starters with customer service experience and WordPress knowledge, contributing to operational efficiencies and new initiatives.