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Leads large-scale, high-visibility technical and strategic programs across ServiceNow’s APEX organization. Translates business objectives into execution plans, manages milestones and dependencies, establishes governance, drives accountability, coordinates cross-functional stakeholders, and communicates risks and results to executives. Develops scalable program processes, supports organizational change, and uses AI tools to synthesize workstream intelligence, identify risks, accelerate communications, and improve program delivery.

Leads hands-on implementation and adoption of ServiceNow’s agentic AI capabilities. Owns AI architecture decisions, delivers demonstrations and proof-of-concepts, advises stakeholders and customers, develops enablement and training programs, and drives measurable business outcomes. Partners with sales, product, strategists, engineers, and customer teams while contributing to thought leadership and evolving AI initiatives.

Provides presales solution leadership for ServiceNow Integrated Risk Management and GRC solutions. Translates customer processes and pain points into configured solution demonstrations, supports sales campaigns, advises customers on risk programs, and collaborates with product and development teams. Maintains solution showcases, shares best practices, analyzes competitors, enables other consultants, and supports marketing events. Requires expertise in risk management, compliance, business continuity, vendor risk, privacy, regulatory requirements, and enterprise environments.

Design and lead high-stakes executive briefings aligned with customer transformation goals. Build trusted relationships with executives, sales leaders, product evangelists, and cross-functional teams; facilitate innovation-led conversations; create compelling narratives and demonstrations; provide industry-aligned advisory; navigate ambiguity; and improve program standards. Mentor stakeholders and partners while delivering exceptional executive experiences that position ServiceNow as a strategic transformation partner.

Leads presales solution consulting for ServiceNow Integrated Risk Management and GRC solutions. Develops and configures customer-specific solutions, translates business processes into risk-management outcomes, supports sales campaigns, demonstrates platform capabilities, and advises customers on risk, compliance, continuity, privacy, vendor risk, and regulatory requirements. Collaborates with product and development teams, shares best practices, supports marketing events, and travels up to 25%.

Leads presales solution consulting for ServiceNow Integrated Risk Management and GRC solutions. Translates customer processes and pain points into configured solutions, supports sales campaigns, answers technical and business questions, develops demonstrations, and advises on risk programs. Collaborates with product and development teams, shares best practices, maintains solution showcases, analyzes competitors, and supports marketing events. Requires expertise in risk, compliance, continuity, privacy, vendor risk, regulatory change, and financial services compliance.

Supports sales operations through UAT release cycles, quote and booking incident analytics, backlog prioritization, stakeholder coordination, and process documentation. The role analyzes trends, identifies root causes, coordinates issue resolution, presents recommendations to leadership, and provides guidance on quoting processes and tools. It requires strong communication, organization, data analysis, project prioritization, and quoting process knowledge.

Drive new-business SaaS revenue through account and territory planning, prospect research, business development, and field sales. Build trusted relationships with C-suite stakeholders, map client relationships, coordinate cross-functional resources, advise customers on IT roadmaps, and identify specialists to support deals. The role requires negotiating agreements, achieving sales targets, maintaining executive relationships, and promoting a collaborative customer-success focus.

Leads enterprise-wide ServiceNow architecture and strategic portfolio governance across complex customer environments. Defines multi-product roadmaps, integration patterns, reference architectures, and governance frameworks; advises C-suite stakeholders; leads executive workshops and pre-sales architecture engagements; evaluates AI integration and enterprise transformation strategies; and mentors delivery teams and partners.

Serve as a technical solution consultant for Armis by ServiceNow, supporting enterprise cybersecurity sales through technical demonstrations, proof-of-value deployments, training, troubleshooting, documentation, and customer engagement. Partner with sales teams to close complex cybersecurity SaaS solutions, develop use cases, support conferences, and address prospect needs. The role requires strong networking and cybersecurity knowledge, customer-facing experience, and up to 40% travel.