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The Senior Manager, Expert Services oversees the ServiceNow Customer Engagement team, ensuring high-quality project delivery, revenue management, and mentoring of staff. They work closely with sales and global teams to enhance customer success while managing operational processes, training, and team performance evaluations.

The role involves designing and delivering enablement programs for Solution Consultants, focusing on integrating AI and aligning with business strategies to drive performance and productivity.

Lead the design, development, and optimization of ServiceNow solutions. Ensure platform security and mentor development teams while optimizing performance and implementing best practices.

The Staff Red Team Engineer will execute red team engagements, identify vulnerabilities, develop test plans, mentor team members, and communicate security risks to stakeholders.

This role involves defining a multi-year AI-native network observability strategy, leading development of compliance-aware solutions, and collaborating across teams to enhance product lifecycle and performance metrics.

Negotiate renewal contracts, manage customer relationships, and ensure customer value realization while monitoring health metrics. Collaborate with teams for successful renewals and address customer needs.

Manage renewal contracts, enhance customer relationships, monitor customer health, and drive product adoption and retention for complex SaaS accounts.

Lead the Customer Excellence team to enhance customer satisfaction and success, leveraging AI and digital tools for innovative solutions.

The Principal Platform Architect guides customers in adopting and optimizing the ServiceNow platform, focusing on technical governance, integrations, and best practices to enhance platform health and achieve business outcomes.

Lead data governance strategy and execution, manage data quality, coordinate with cross-functional teams, ensure regulatory compliance, and promote data stewardship across the organization.