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In this role, the Staff Product Manager will lead the definition and development of innovative Cloud Observability and analytics solutions for ServiceNow. Responsibilities include driving product vision, collaborating on the product roadmap, prioritizing features, and improving product development processes to enhance operational efficiency and developer productivity.

This role involves building high-quality, scalable, and reusable code, collaborating with product owners, designing user-friendly software, and mentoring colleagues while contributing to new product features and enhancements.

In this role, you will lead the product adoption strategy for Now on Now, ensuring alignment with revenue goals while enhancing customer success. Responsibilities include developing strategies, overseeing product management, engaging with stakeholders, and facilitating training programs to drive user adoption. You will need to influence global leaders and manage multiple priorities in a fast-paced environment.

As a Senior Staff Software Engineer, you will be responsible for building and maintaining high-quality, scalable software. This includes overseeing the design and implementation of new features, ensuring code quality through reviews and testing, and mentoring fellow engineers. You will work closely with product owners to understand requirements and deliver effective solutions.

The Supportability and Release Readiness Manager will manage data analysis and solutions for enhancing customer support efficiency. Key responsibilities include analyzing support case data for gaps, identifying automation opportunities, providing product reports, and collaborating with engineering and cross-functional teams to improve customer experiences and streamline support processes.

The Director of Cloud Automation Operations will lead a global team of over 40 engineers, managing responsibilities related to the availability and reliability of the automation stack. This includes incident response, performance management, project prioritization, and continued development of team members. The role demands strong executive leadership to oversee continuous improvement activities and maintain professional communications with other teams.