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The Technical Support Engineer will resolve technical cases for customers using the ServiceNow platform, ensuring excellent customer support. Responsibilities include troubleshooting technical issues, communicating with customers, and collaborating with teams for complex cases. The role requires understanding core functionalities of ServiceNow and providing input for process improvements based on customer interactions.

The Senior Technical Support Engineer for Performance will manage and resolve complex issues within the ServiceNow Technical Support team focusing on performance and instance availability. Responsibilities include mentoring junior team members and providing customer-facing support, requiring strong technical skills and the ability to communicate clearly. Evening and weekend shifts may be necessary.

The Employee Workflows Solution Consultant role involves supporting the Employee Workflows product suite by providing product-specific solutions during sales cycles, conducting workshops, answering technical questions, and collaborating with various teams to guide revenue. The consultant will also share best practices and provide feedback for product enhancements while participating in marketing events.