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The Senior OCM Consultant will provide expertise in organizational change management, focusing on customer adoption and value realization of ServiceNow products. Responsibilities include conducting change readiness assessments, developing strategies, managing stakeholder engagement, and mentoring team members. The consultant will play a key role in ensuring successful transitions and driving continuous improvement in service offerings.

This role leads the Customer Excellence team to ensure customer commitment and tackle challenges related to satisfaction, adoption, and renewals. Responsibilities include building C-level relationships, managing key business metrics, driving customer success initiatives, and fostering a collaborative culture.

This role is responsible for leading the Customer Excellence team to ensure customer success and satisfaction, drive value through innovative solutions, and build strong partnerships. Key responsibilities include managing customer relationships, achieving growth metrics, collaborating with sales, and operationalizing programs while fostering a positive workplace culture.