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The Renewal Account Manager is responsible for negotiating renewal contracts, managing customer relationships, and guiding the renewal process while identifying customer needs and ensuring value realization. The role requires monitoring customer health metrics, collaborating with internal teams, and maintaining a deep understanding of licensing models for effective customer engagement.

In this role, the Renewal Account Manager negotiates renewal contracts, manages customer relationships, monitors customer health metrics, engages in renewal readiness discussions, and collaborates with internal teams to ensure customer success and contract finalization.

The Principal Technical Consultant will serve as a functional and technical expert for customer engagements, focusing on configuring ServiceNow IRM products, leading design workshops, guiding documentation, and supporting clients in enhancing their IT processes. The role includes overseeing project deliverables and integrations, as well as mentoring team members.

The Sr. Director for Automotive Industry leads the Go-to-Market strategy alongside sales, marketing, and customer success teams. This role focuses on developing customer relationships, advancing pipeline growth, and ensuring effective solution design and execution for Automotive clients. The Director also analyzes market trends and guides strategic opportunities to enhance revenue growth across North America.

The role involves leading the ServiceNow platform's strategy and adoption, mentoring teams, ensuring governance, and delivering innovative solutions. Responsibilities include solving complex challenges, collaborating with stakeholders, managing software delivery, and promoting continuous improvement. As a technical leader, you'll define the vision for transforming work processes within the organization.

The ServiceNow Platform Architect will lead the strategy and governance for the ServiceNow platform, drive innovative solutions, mentor teams, and facilitate collaboration with stakeholders to enhance software delivery and integration capabilities, ensuring scalability and best practices are maintained.

As a Senior Staff Software Engineer on the Data Platform team, you will lead the development of data platform solutions, ensuring scalability and security while collaborating with cross-functional teams on data management strategies. Responsibilities include mentoring team members, optimizing data performance, and staying current with storage technologies.