Own outbound pipeline generation for Whistic by prioritizing target accounts, cold calling, multi-threading buying committees, developing qualified opportunities, and partnering with account executives. Manage inbound leads, support field events, improve prospecting plays, and provide market feedback to Sales and Marketing. This fully remote role requires independent judgment, strong CRM discipline, and experience selling B2B SaaS solutions.

Provides advanced technical support, handles complex escalations, performs root-cause analysis, manages Jira issues, and troubleshoots integrations and APIs. Acts as a subject matter expert across tools including SQL, Splunk, Keycloak, Zendesk, and Salesforce. Mentors support staff, covers for the Support Manager, coordinates with Product and Engineering, improves support processes, and creates technical documentation.