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Resolves SaaS support tickets while improving customer support workflows, documentation, tooling, and team enablement. Responsibilities include managing ticket queues within SLA, troubleshooting issues, answering process questions, tracking support metrics, identifying bottlenecks, creating SOPs and knowledge base content, routing bugs to technical teams, and implementing AI-driven automation. The role partners cross-functionally to deliver measurable improvements in response times, resolution times, CSAT, SLA adherence, and backlog health.

AI Engineer Interns will preprocess and analyze data, support machine learning model development and optimization, help deploy AI solutions, document experiments and workflows, and research emerging AI methods. The role requires collaboration with senior engineers and cross-functional AI team members. Interns will work on ecommerce technology problems in a hybrid, full-time summer internship in Lehi, Utah, with potential for a future full-time role or part-time extension.

Supports advanced data analysis and industry insights for ecommerce growth projects. Responsibilities include partnering with stakeholders to scope and build models and data pipelines, performing data wrangling, evaluating model performance, and promoting data science tools and best practices. The intern will work under mentorship from the Data Science team during a 12-week hybrid summer internship.

Accounting Interns assist with journal entries, financial reporting, reconciliations, month-end and quarter-end close, accounts payable and receivable, invoice processing, variance analysis, data entry, and audit documentation. The role offers supervised, hands-on accounting experience in a year-long hybrid schedule in Lehi, Utah, transitioning from full-time summer hours to part-time during the academic year.

Supports FP&A through financial reporting, forecasting, budgeting, variance analysis, sensitivity modeling, data reconciliation, dashboard development, and process automation. The intern will analyze financial and operational data, document models, identify performance drivers, and present recommendations while collaborating with FP&A analysts and management.

Supports ecommerce operations by collecting, cleaning, and analyzing data; maintaining inventory, order, and shipment records; creating reports and dashboards; identifying operational trends and issues; documenting processes; and recommending efficiency improvements. The intern collaborates with operations teams and fulfillment partners, completes a project or analysis, and gains experience in business intelligence, supply chain, logistics, and ecommerce operations.

Summer Legal Intern supporting an in-house legal team through legal research, document and contract drafting, contract review, compliance and corporate governance tasks, record maintenance, and analysis of ecommerce, commercial, and intellectual property matters. The intern will work under attorney supervision, manage multiple projects, protect confidential information, and develop practical legal skills through mentorship and hands-on experience.

The Human Resource Business Partner strategically supports a 650–700-employee warehouse site by partnering with operations leaders, guiding HR staff, managing employee relations and investigations, ensuring employment-law compliance, and leading performance, succession, onboarding, benefits, and engagement initiatives. The role analyzes HR metrics, maintains HRIS and compliance records, supports recruitment and training, manages accommodations and vendors, and works onsite Thursday through Saturday during a 12-hour shift.

The Senior Ecommerce Sales Engineer will identify potential brand partners, build business cases, support sales transitions, and communicate insights effectively while collaborating with global teams.

Leads Pattern’s organic growth and conversion strategy across SEO, GEO, and AEO. Owns AI-driven search visibility, technical SEO, CRO, landing-page optimization, A/B testing, analytics, reporting, and organic growth forecasting. Coordinates cross-functional initiatives with product, UX, content, engineering, brand, and paid media teams while building scalable systems and translating performance insights into leadership recommendations.