Lead HR strategy and operations for US and Canada, including recruiting, benefits and retirement administration, compliance, employee relations, performance and leadership development, HR team management, training, and culture integration. Serve as trusted advisor to senior leadership and drive process improvement to reduce turnover and ensure regulatory compliance.

Lead and deliver technical IT projects (server, network, cloud, mail, MDM, VoIP) on time and within budget. Perform deployments, migrations, documentation, QA/audits, stakeholder communication, mentor staff, and maintain professional services standards to maximize customer satisfaction.

Serve as primary customer contact to drive adoption, retention, and growth of managed IT and cybersecurity services. Coordinate internal teams, manage escalations, establish operating cadences, perform account mapping, run value and renewal conversations, identify churn risk, and lead strategic engagements for large, complex accounts.