Manage daily HR functions including full-cycle recruitment, onboarding, benefits and leave administration (FMLA, ADA), HRIS/talent-management tracking, personnel records, compliance and training, employee relations, investigations and disciplinary actions, and support managers on policies and performance programs.

Manage a project to reverse-engineer 1000+ wheelchair and manufactured parts, create drawings, relocate supply chain from China, identify and onboard international suppliers, perform capacity assessments and VDA audits, and optimize costs, logistics, packaging, and regional supply networks (India, Turkey, Mexico).

Serve as primary contact for customers and dealers, handle inbound inquiries via phone/email, document cases in CRM, coordinate cross-functional resolution, educate on products/warranty, escalate complex issues, monitor open cases, and recommend process improvements to enhance customer satisfaction.