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Manages commercial and dealer account administration, including customer communication, invoicing, accounts receivable, payment processing, inventory reporting, sale preparation, reconciliation, data entry, and sales support. Coordinates with internal teams and vendors, maintains accurate account and vehicle records, resolves discrepancies, and ensures compliance with company policies and applicable laws. The role requires driving various vehicles and working in a fast-paced auction environment.

Leads approximately 10 auction locations and their General Managers across the West Region. Oversees operational, sales, financial, safety, customer, and team performance; drives strategic initiatives, process improvements, change management, and succession planning. Uses regional data to identify opportunities, advises senior leadership, develops leaders, and collaborates cross-functionally to implement new processes and programs. Requires extensive travel and residence within specified U.S. time zones near a major airport.

Design, develop, configure, and administer ServiceNow solutions across ITSM, CSM, FSM, ITOM, HAM, and custom applications. Build workflows, integrations, self-service portals, Virtual Agent experiences, CMDB capabilities, and field-service automation. Manage releases, upgrades, instance cloning, platform security, performance, and governance while partnering with stakeholders, QA, DevOps, and support teams. Document architectures and provide user training.

Design, develop, administer, and optimize enterprise ServiceNow solutions across ITSM, CSM, FSM, ITOM, HAM, and custom applications. Build workflows, integrations, self-service portals, Virtual Agent experiences, field-service capabilities, and CMDB processes. Manage releases, upgrades, cloning, platform administration, security, performance, documentation, and governance while partnering with stakeholders, QA, DevOps, and support teams in Agile delivery.

Provides on-site IT support, systems administration, hardware and software troubleshooting, network and server maintenance, endpoint security, helpdesk ticket resolution, inventory management, vendor coordination, and location setup. Supports Windows and Mac users, infrastructure, phones, mobile devices, AV equipment, and security surveillance. Travels up to 60% to Carvana locations, participates in hardware refresh projects and on-call rotations, and documents solutions in Jira.

Owns the design, delivery, certification, and measurement of leader training across Carvana’s distributed Market Operations organization. Builds onboarding and leadership development programs, assesses capability gaps, measures training effectiveness, creates improvement plans, coordinates multi-site delivery, and partners with operations and support teams. Leads training specialists and instructional designers while ensuring consistent curriculum, standard work, and leadership development across sites.

The Senior Software Engineer at Carvana will drive large-scale projects, develop scalable solutions, collaborate with teams, and mentor junior developers, primarily using C# and JavaScript technologies.

Inspect and assure quality of vehicle detailing, train and assign detailers, perform final detail tasks, log and photograph vehicles, run inventory reports, maintain shop safety and cleanliness, and report equipment issues to management.

Provides inbound and outbound customer support for car buying and selling journeys. Builds customer relationships, resolves issues using critical thinking and AI tools, verifies sensitive documentation, learns evolving products, and delivers accurate, empathetic phone interactions. This is an in-person, full-time hourly role with assigned schedules, weekend and potential holiday shifts, and possible overtime.

Build and maintain dealer, institutional, and customer relationships to grow auction sales. Contact dealers by phone and internet to develop buying and selling business, promote inventory and services, resolve complaints, support sale-day activities, train customers on ADESA.com and mobile applications, log activity in the CRM, coordinate with internal departments, and achieve sales goals. The role also provides customer service, performs reporting, and supports inventory marketing and vehicle exposure campaigns.