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Analyze operational data, build and maintain reporting models, KPIs, dashboards and scorecards. Provide actionable insights to improve network performance and customer experience. Prepare presentations for leadership, collaborate with cross-functional teams, and recommend operational efficiency improvements while maintaining BI best practices and continuing education.

Prospect and qualify new B2B leads, conduct in-person visits, present customized broadband and voice solutions, manage the full sales cycle, and build ongoing relationships with small and midsized business customers. The role requires meeting sales goals, identifying expansion opportunities, coordinating with internal teams, and providing consultative customer support throughout the territory.

Lead development and execution of retention strategies to reduce churn and increase customer lifetime value. Manage retention operations, analyze churn and performance data, run save and win-back initiatives, partner cross-functionally, coach the retention team, optimize offers and messaging, and report results to leadership.

Performs general ledger accounting, journal entry preparation, balance sheet reconciliations, capital asset accounting, period-end close analysis, financial reporting, audit support, and SOX compliance. Investigates variances, supports process improvements, monitors accounting and reporting standards, and provides financial analysis and business support to internal partners.

Lead pricing strategy and analytics: develop pricing, packaging and monetization recommendations; build forward-looking revenue/volume models; maintain pricing algorithms and reporting; collaborate with Sales, Finance, Marketing and Data teams to implement pricing actions and standardize quantitative outputs.

Deploy, upgrade, and maintain High-Speed Data infrastructure supporting DNS, DHCP, DOCSIS provisioning and related platforms. Perform Linux (CentOS/RHEL) administration, scripting/automation (Python, Bash, Ansible, Docker), vendor management, troubleshooting, LLD documentation, project work, training, and on-call support to ensure availability and security of HSD services.

Deploy, upgrade, and maintain High-Speed Data infrastructure (DNS, DHCP, DOCSIS). Administer CentOS/RHEL systems, automate with Python/Ansible/Shell, troubleshoot escalations, create LLDs, run upgrades, train teams, perform on-call duties, and ensure security and high availability.

The Enterprise Sales Representative engages with enterprise clients, drives sales cycles, maintains accounts, and collaborates cross-functionally to optimize business solutions.

Lead strategy and execution for customer retention and lifecycle management across residential internet customers. Own onboarding, engagement, churn reduction, loyalty, predictive analytics, personalization, and cross-functional programs to improve customer lifetime value, reduce churn, and drive measurable financial outcomes.

Manage the full lifecycle and roadmap for Business Voice products (Hosted PBX, SIP, POTS, PRI, Hosted Voice), drive product strategy, analyze customer needs and competitive landscape, collaborate cross-functionally and with sales to improve adoption and experience.