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Manage strategic customer relationships and drive product adoption, retention, NPS, expansion, upsell opportunities, and value realization. Identify account risks, coordinate cross-functional resources, improve customer support, support revenue predictability, develop customer advocacy initiatives, and assist with hiring and training Customer Success Managers.

Support Suvoda’s site clients and clinical participants by responding to inquiries, managing system access, card distribution, reporting, and contact updates. Provide client training, maintain stakeholder relationships, assist Project Managers with operational tasks, resolve problems, and recommend process improvements. The role works 11:00 a.m. to 8:00 p.m. EST.

Sell and close new business within assigned strategic accounts, manage full sales cycle and RFP/RFI responses, build and maintain client relationships, lead meetings and governance, attend industry events, generate leads and competitive intelligence, support sales strategy development, and mentor business development associates.

The Account Executive will identify and close new business, manage the sales process, develop client relationships, and assist in sales strategies while representing the company at events.

The Account Executive will identify and close new business, manage the sales process, develop client relationships, generate leads, and assist in strategic sales development.

The Sales Director is responsible for managing the sales process, developing relationships with clients, and closing new business opportunities. Key tasks include responding to RFPs, attending industry events, training staff, and assisting in developing sales strategies.

The Sales Director will manage the sales process, generate new business opportunities, develop client relations, and lead strategic accounts while ensuring effective communication and proposal handling.