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Leads a team of Leadership Training Specialists, overseeing recruitment, coaching, accountability, and career development. Owns development plans for Tier 1 cafes, executes grand openings, delivers training, supports SCEO Camps, manages travel logistics, and resolves guest recovery tickets through Zendesk. The role requires extensive travel, hands-on cafe or retail operations experience, flexible scheduling, and physical ability to support onsite openings and training.

Own cafe operational procedures, systems, SOPs, POS implementation, AI tools, and workflow automations. Drive continuous improvement through feedback analysis, guest recovery, quality assurance, training, and student leadership development. Partner cross-functionally to standardize processes, improve cafe efficiency, and support training outcomes across the organization. The role requires hospitality or foodservice operations experience, up to 25% travel, and the ability to perform physical cafe-related duties.

The Recruiting Coordinator supports campus recruiting efforts, manages administrative tasks, and ensures a positive candidate experience throughout the hiring process.

The Leadership Training Specialist provides training and support to enhance cafe operations, ensuring teams meet high performance standards, while traveling extensively to various locations.