Top Tech Jobs & Startup Jobs

Provides first-line technical and functional support for intellectual property software products. Diagnoses and documents customer issues, resolves incidents within service-level agreements, handles inquiries through phone, email, and chat, and escalates complex problems. The role collaborates with customers, IT teams, vendors, engineers, and product specialists while reporting enhancement requests and customer feedback. Work is hybrid in Ann Arbor with variable shifts between 8:00 AM and 8:00 PM EST.

Leads the strategy, roadmap, implementation, governance, and operations of the Salesforce, Oracle NetSuite, ERP, Finance, and connected commercial application portfolio. Partners with Sales, Marketing, Customer Success, Customer Service, and Finance to improve business processes, integrations, data, reporting, controls, and operational stability. Manages application teams, implementation partners, budgets, licensing, migrations, testing, cutovers, and ongoing support while building a sustainable internal operating model.

Serves as the senior technical authority for a Microsoft cloud ecosystem spanning Azure, Microsoft 365, Entra, identity, endpoints, security, compliance, collaboration, developer platforms, Copilot, Power Platform, and analytics. Owns architecture, standards, governance, roadmaps, configuration assurance, technical escalations, partner direction, and operational transition. The role is a hands-on senior individual-contributor position focused on secure enterprise environments, tenant separations, cloud architecture, and complex technical decisions.

Leads enterprise data, business intelligence, reporting, and customer and product usage analytics. Owns strategy, architecture, governance, data quality, platform transformation, migration, operational stability, budgets, and partner management across cloud data platforms and BI tools. Manages multidisciplinary data and analytics teams while translating business priorities into scalable, trusted reporting solutions.

Supports academic and government customers across pre- and post-sales activities for Clarivate’s research analytics solutions. Builds trusted relationships, demonstrates solution value, supports renewals, conducts onboarding and refresher sessions, presents at events, coordinates webinars, and partners with Sales, Product, Marketing, and Customer Success teams to drive adoption, retention, growth, and customer outcomes.

Designs and operationalizes enterprise cybersecurity capabilities, with a primary focus on vulnerability management. Responsibilities include maintaining consolidated vulnerability data, tuning scanning tools and detection policies, improving asset coverage, assessing project security risks, implementing mitigating controls, advising stakeholders, responding to SOC escalations, and participating in Blue and Red Team exercises.

Manage digital customer accounts by achieving sales and retention goals, forecasting revenue, identifying upsell opportunities, engaging customers through calls, webinars, and online demos, and expanding relationships within existing accounts. The role requires building product knowledge, maintaining meeting volumes, collaborating with customers and leads, and communicating customer and sales insights to the broader team.

The role involves acting as a trusted advisor, driving commercial outcomes by defining solutions, and building client trust through subject matter expertise in healthcare and life sciences.

Senior DevOps Engineer responsible for designing and maintaining CI/CD pipelines, cloud infrastructure (primarily AWS), container orchestration with Kubernetes, IaC using Terraform, observability and security compliance, developer support, and integrating AI-assisted workflows like GitHub Copilot and LLM-based agents.

The role involves providing filing and prosecution support, managing IP documents, interacting with stakeholders, and maintaining customer dockets.