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Responds to inbound calls and written inquiries from vacation ownership members, verifies account information, documents issues in Siebel, resolves service and finance questions, supports exchange requests, coordinates with internal departments, and provides new-owner education. The role requires timely follow-up, adherence to procedures, accurate use of support systems, and consistently professional, empathetic customer service in Japanese and English.

Manage corporate insurance programs, renewals, policy schedules, coverage analysis, contractual insurance provisions, risk mitigation, premium allocations, and property and casualty insurance placements. The role supports global operations, coordinates with legal, finance, accounting, owners, lenders, and external partners, resolves coverage issues, reviews certificates, and leads risk management projects. Five or more years of progressive corporate risk management experience and commercial property insurance expertise are required.

Leads Interval International’s cruise and hotel commercial operations, including strategy, product roadmap, revenue, bookings, pricing, supplier partnerships, sales, fulfillment, customer service, analytics, and P&L performance. Builds scalable processes, develops teams, improves customer journeys, manages suppliers, establishes KPIs, and partners cross-functionally to drive profitable growth and operational excellence.

Supports vacation ownership closings by answering owner questions, advising sales teams on contracts, verifying paperwork, tracking contract status, maintaining customer records, and using upselling techniques. Provides professional guest service, contributes to team goals, and follows company policies. Requires flexible availability, including weekends and holidays, along with the ability to perform physical tasks and lift items up to 10 pounds.

Coordinates vacation ownership sales presentations, schedules eligible guests, manages expectations, and uses persuasive communication to maximize revenue and presentation volume. Provides professional guest service, supports team goals, follows company procedures, and works varied shifts, weekends, and holidays. The role requires customer service or sales aptitude and may involve background and drug screening along with extended periods of standing, walking, sitting, bending, and reaching.

Schedules sales presentations, manages guest expectations, qualifies owners and guests, and uses persuasive techniques to support revenue and presentation goals. Provides welcoming, professional service while maintaining guest loyalty and meeting team standards. Requires flexibility for varied shifts, weekends, and holidays, plus the ability to perform extended standing, walking, sitting, bending, and reaching. Sales, customer service, concierge, or timeshare experience is beneficial.

Schedules sales presentations, qualifies owners and guests, manages expectations, and uses persuasive techniques to maximize revenue while maintaining guest loyalty. Provides welcoming, professional service and supports team sales goals. Requires availability for varied shifts, weekends, and holidays, along with sales or customer service experience. The role may involve background and drug screening and requires prolonged standing, sitting, walking, bending, twisting, and reaching.

Welcomes resort guests to sales presentations, provides refreshments and information, supports childcare facility safety, coordinates promotional premiums, promotes the brand, and helps achieve sales presentation and volume goals. Requires professional guest interaction, flexible scheduling, adherence to safety procedures, and the ability to perform extended standing, walking, bending, and lifting-related movements.

Coordinates vacation sales operations by answering and dispatching calls, auditing manifests, assigning tours through rotation rules, booking tours, conducting reminder and no-show calls, tracking incentives and guest rewards, updating reports, and distributing sales and marketing information. Provides administrative support for marketing and sales initiatives while maintaining accurate tour, lead, and arrival records.

Leads Strategic Finance and Analytics for Resort Operations across corporate, regional, market, and site levels. Develops predictive models, forecasts, dashboards, scorecards, governance standards, and decision-support tools. Partners with executives, finance teams, resort leaders, associations, and boards to improve revenue, EBITDA, cost management, operational efficiency, owner value, and long-term performance. Leads analytics transformation, strategic planning, change management, data governance, talent development, and executive reporting.