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Leads marketing and sales operations for a vacation ownership project, executing strategies to meet sales, profitability, customer satisfaction, and associate performance goals. Oversees sales-floor activities, guest experiences, reporting, budgeting, vendor relationships, compliance, recruiting, coaching, performance management, and coordination between marketing and sales teams. Develops business strategies, manages customer escalations, closes sales, reviews contracts, and supports workforce development.

Leads enterprise integration and digital transformation strategy across hospitality and vacation ownership platforms. Develops architecture roadmaps, governance standards, reusable integration patterns, and modernization initiatives involving APIs, cloud platforms, microservices, Salesforce, AI, analytics, and automation. Partners with executives, business leaders, engineering, security, data, infrastructure, delivery teams, and vendors to improve scalability, reliability, customer experiences, and technology value. Manages architecture teams and enterprise-scale programs while guiding emerging technology adoption and cross-functional execution.

Supervise vacation ownership sales-center operations, manage guest tour flow, close and approve sales, support financing and contract execution, and resolve escalated customer issues. Coach, train, evaluate, and develop Sales Executives while monitoring performance, compliance, inventory, and sales processes. Participate in hiring, lead meetings, manage incentive programs, maintain customer and associate relationships, and ensure ethical, professional brand representation. Japanese and English communication skills are required, along with schedule flexibility and a real estate license where mandated.

Supports inventory and revenue management for complex resort properties by balancing availability across MARSHA, PMS, Opera, and other systems. Analyzes forecasts, prepares operational reports, validates reservations, manages wholesale and group allocations, and resolves inventory discrepancies with Resort Operations. The specialist also trains new hires, schedules team members, assigns tasks, maintains documentation, and supports process improvements. Requires strong analytical, communication, organizational, customer service, and Microsoft Office skills, along with flexibility to work evenings, weekends, and holidays.

Engages hotel guests, provides elevated customer service, schedules timeshare sales presentations, manages guest expectations, verifies eligibility, and uses persuasive techniques to support revenue and presentation goals. The role requires flexible availability, including weekends and holidays, plus sales or customer service experience. Candidates may undergo background and drug screening and must meet physical requirements involving standing, walking, bending, and reaching.

Supports vacation owners and guests by answering property and amenity questions, recommending experiences, following up on referrals and leads, sharing promotions, developing business opportunities, and maintaining customer contact records. The role also involves welcoming guests, addressing their needs, meeting team goals, and following company standards. Flexible weekend and holiday availability is required, along with maintaining an active real estate license where mandated.

Manages document receipt, tracking, auditing, correction, transmission, scanning, filing, archiving, and records organization. Prepares business documents, maintains electronic and physical filing systems, responds to documentation requests, supports efficiency targets, protects confidential information, and collaborates with internal teams. Requires strong attention to detail, communication, organization, multitasking, and basic to intermediate Microsoft Office skills.

Directs the global data privacy program across 80+ countries, overseeing privacy operations, compliance, risk assessments, investigations, policies, data subject requests, consent management, and privacy technology. Leads privacy architects and engineers, embeds privacy by design, manages regulatory documentation and risk treatment plans, and partners with Legal, Security, Technology, Procurement, HR, and business teams to improve transparency, automation, and compliance.

Researches and reconciles high-volume payments, refunds, retractions, and cash postings across currencies and regions. Verifies coding, mathematical accuracy, compliance, and proper fund allocation; resolves discrepancies and stakeholder questions. Maintains payment records, spreadsheets, documentation, and cash controls while supporting month-end closing and reporting. Identifies process improvements, collaborates with finance and cross-functional teams, and prepares reports and procedures. Requires strong attention to detail, communication, problem-solving, and confidentiality.

Schedules sales presentations, manages guest expectations, qualifies owners and guests, and uses persuasive techniques to maximize revenue while maintaining guest loyalty. Welcomes guests, provides professional service, supports team sales goals, and follows company policies. The role requires flexibility for varied shifts, weekends, and holidays, along with the ability to perform extended standing, walking, sitting, bending, twisting, pulling, and stooping.