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Provide administrative support for the Sales & Marketing department: manage calendars, reports, onboarding, payroll-related tracking, inventory, meeting minutes, expense reports, customer relations, and event recognition. Ensure compliance with procedures, maintain accurate records (including Oracle), and support leadership to meet deadlines and departmental objectives.

Engage Cabela's customers to present Hilton Grand Vacations ownership opportunities, deliver persuasive presentations, identify guest needs, meet sales targets, provide concierge-style recommendations, and participate in ongoing training while working a flexible retail schedule.

Make pre-arrival calls to owners and guests to offer concierge services and invite them to sales presentations; verify gift eligibility or promote courtesy tours; uphold Hilton customer service standards; meet marketing metrics and secure future vacation package sales through direct consumer engagement.

Promote and book vacation ownership presentations and mini-vacation packages to on-site owners and guests. Provide concierge recommendations, distribute promotional materials, deliver excellent customer service, and assist with implementation and tracking of marketing programs.

Support internal and external communications for Hawaii operations: write and edit emails, intranet articles, press releases, and bulletin slides; coordinate with leadership and cross-functional teams; support events and CSR activities; track metrics and produce reports to measure channel effectiveness.

Conduct face-to-face sales presentations with pre-qualified guests, build rapport to identify travel preferences, present and close Hilton Grand Vacations ownership products, follow up with clients, meet monthly/quarterly sales targets, apply company sales methodologies, attend training, and maintain high customer satisfaction while supporting team goals.

Present Hilton Grand Vacations ownership products to potential buyers, generate sales and referrals, follow up with clients, resolve guest issues, attend trainings, use company sales technology and multiple communication channels, and collaborate with team to meet sales goals while maintaining professional, ethical representation.

Support resort financial operations including nightly audit review, accounts receivable/payable, reconciliations, payroll preparation, daily deposits, inventory audits, billing resolution, vendor/contract tracking, and assisting management with audit and accounting tasks.

Sell and present Hilton Grand Vacations Vacation Introductory Packages to guests; complete program agreements, survey toured guests, meet sales metrics, resolve complex customer issues, and adapt in a fast-paced environment.

Support sales management by leading and mentoring the sales line to close qualified timeshare guests. Drive sales efficiency and net sales volume, promote brand culture, maintain professional image, and meet licensing and scheduling requirements.