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Leads and develops enterprise Customer Success Managers across the West region. Drives customer adoption, value realization, retention, renewals, and expansion through success planning, health monitoring, executive engagement, and risk mitigation. Partners with Sales, Services, Product, and Support to deliver consistent customer outcomes, improve team capabilities, and maintain effective operating rhythms, reporting, and account planning.

Identify, develop, negotiate, and close complex enterprise software deals within a defined Southeast territory. Build relationships with senior executives and multiple stakeholders, uncover client needs, create business opportunities through networking and referrals, and position Sprinklr’s Unified-CXM platform. The role requires strong enterprise SaaS sales experience, customer relationship building, industry and competitor knowledge, and the ability to navigate complex, organization-wide sales cycles.

The Director of Executive and Internal Communications will lead and optimize Sprinklr's communications strategy, focusing on executive messaging, internal engagement, and narrative consistency across channels.

Supports technical accounting research, transaction analysis, accounting position papers, contract reviews, and U.S. GAAP conclusions. Participates in monthly, quarterly, and annual close activities, including journal entries, reconciliations, reporting, and variance analysis. Assists with SEC filings and partners with Legal, FP&A, Revenue, Sales Operations, and other teams. Improves accounting processes and internal controls while maintaining SOX compliance.

Manage enterprise customer relationships and success plans across a portfolio of Fortune 100 clients. Drive product adoption, value realization, ROI, retention, self-service, and expansion opportunities. Analyze customer health data, KPIs, and usage indicators to identify risks and recommend solutions. Lead transformational programs, coordinate cross-functional teams, communicate with executive stakeholders, advocate for customer needs internally, and guide implementation of products, features, and integrations.

The Sr. Customer Success Manager at Sprinklr drives customer adoption and ROI while managing relationships and ensuring product value realization through a consultative approach and deep understanding of customer needs.

The Lead Customer Success Manager at Sprinklr will manage customer relationships, drive product adoption, ensure customer success metrics are achieved, and identify upsell opportunities while overseeing cross-functional teams to deliver impactful customer solutions.

Sell Sprinklr's Unified-CXM SaaS platform to large enterprise accounts. Identify, negotiate, and close major deals with CMOs/CTOs, build multi-stakeholder relationships, generate leads via networking, and continuously learn and improve to drive revenue growth.

Manages strategic enterprise customer relationships, adoption, value realization, health, and retention for Sprinklr's Unified-CXM platform. The role develops customer success plans, leads transformational programs, coordinates cross-functional resources, removes adoption barriers, communicates product capabilities, and identifies expansion opportunities. It requires strong program management, technical-to-business communication, executive influence, customer analytics, and knowledge of customer experience technologies. Travel of 25–50% is expected.

Leads and develops a regional team of Solutions Consultants, coaches talent, supports strategic enterprise deals, and guides discovery, solution design, demos, and value articulation. Partners with Sales, Product, Marketing, Customer Success, and Engineering on go-to-market alignment, product feedback, enablement, and process improvement. Maintains expertise in AI, conversational technologies, customer experience platforms, integrations, and enterprise SaaS while representing the team in customer and internal engagements.