Top Tech Jobs & Startup Jobs

Provide Tier 2 technical support for Windows and Mac devices, software, printers, telecommunications, and remote users. Troubleshoot hardware, applications, VPN, Microsoft 365, Active Directory, Exchange, and Office 365 issues; configure and maintain equipment; manage onboarding; document resolutions; create user guidance; coordinate with vendors; and participate in after-hours and on-call support. The hybrid role also involves process improvements, preventative maintenance, and occasional overnight travel.

Source hotels and venues for client meetings and events by developing RFPs in Cvent, negotiating contracts, managing venue budgets, tracking savings, conducting approved site inspections, and handing projects off to meeting planners. Advise clients on venue strategy, maintain accurate project records, collaborate with stakeholders and vendors, and support team development and industry knowledge.

Leads airline revenue management and strategic partner relations for Altour. Develops revenue strategies, forecasts performance, negotiates airline agreements, manages supplier relationships, and drives commissions, incentives, market share, and profitability. Presents market trends and business cases to executives and clients, leads cross-functional airline initiatives, and advises on NDC, GDS distribution, airline retailing, and revenue optimization.

Leads the strategy, roadmap, and optimization of automated corporate travel fulfillment technologies. Owns mid-office quality control, auto-ticketing, itinerary delivery, traveler communications, platform integrations, and operational performance. Partners with operations, product, technology, suppliers, and senior stakeholders to improve touchless processing, reduce manual intervention, enhance quality, manage exceptions, and deliver strategic automation initiatives across the TMC technology ecosystem.

Manage complex destination and tourism board partner accounts from planning through renewal. Coordinate campaigns across marketing, creative, events, analytics, and other teams; oversee budgets, timelines, deliverables, reporting, and performance recaps. Build partner relationships, identify growth and retention opportunities, resolve execution risks, maintain account documentation, and support team-wide processes and initiatives.

Manage daily operations across two Louisville offices, including facilities, supplies, vendors, mail, calendars, bills, equipment, and office communications. Provide triage support to independent travel advisors, coordinate training and events, track commission checks and expenses, assist with accounting processes, and promote a positive office culture. Escalate technical and facility issues as needed while maintaining an organized, safe, and productive work environment.

Provides daily support to travel advisors and internal partners, resolving Service Desk inquiries, ticketing issues, and complex domestic and international air reservations. Uses Sabre GDS and related systems to assist with sales, exchanges, profiles, ARC errors, hotels, cars, and invoicing. Handles calls, emails, and remote sessions while meeting SLA response targets, escalating complex issues, and coordinating with internal teams and vendors.

Leads a pooled team of Inside Account Managers serving lower-touch B2B clients. Responsibilities include coaching, monitoring workflow and service-level adherence, managing KPIs and customer satisfaction, supporting account activity, improving automation and processes, escalating account risks and opportunities, partnering with Sales and Commercial Operations, and contributing to hiring, onboarding, documentation, and continuous improvement.

Leads digital growth analytics and website optimization, including performance monitoring, data analysis, attribution, A/B testing, UX/UI guidance, SEO/AEO/GEO, content optimization, paid search, and Google Ads. Translates complex data into actionable insights, troubleshoots digital performance issues, supports AI and personalization initiatives, and trains travel advisors on digital marketing and analytics trends.

Manage complete domestic and international travel arrangements for VIP corporate clients, including air, hotel, car, rail, tours, and ground transportation. Maintain ownership of bookings through departure, apply airline rules and fare structures, handle ticketing and exchanges, resolve travel issues, and provide high-touch customer service. Support account procedures, assist other agents, maintain Sabre proficiency, and contribute to operational efficiency.