At ALTOUR, we believe people are the driving force behind every meaningful connection - our clients’ and our own. With more than 1,000 team members and a presence in over 80 countries, we are a globally recognized leader in corporate travel management and a proud division of Internova Travel Group, the highest-ranking American corporate travel management company (Business Travel News).
Our mission is to manage the complexities of connecting people so they can represent their brands in the most impactful way possible. That same philosophy shapes our workplace culture, one that evolves, improves, and empowers our people to grow and thrive.
We embrace innovation and leading-edge technology to create smarter, faster, and more tailored solutions - not just for our clients, but for each other. At ALTOUR, you’ll be part of a collaborative, forward-thinking environment where your voice matters and your success is a shared journey. Click here for more information about Altour.
Responsibilities
Altour has an exciting opportunity for an experienced National Account Manager to join our team! ALTOUR’s National Account tier includes regionally significant customers who require structured, growth-focused engagement. As a National Account Manager (NAM), you will be the primary point of contact for a portfolio of these accounts—delivering on contractual obligations, driving program performance, and fostering long-term partnerships.
NAMs are relationship builders, problem solvers, and performance managers. The role balances high-touch service with structured engagement, allowing AMs to focus on delivering value while maintaining operational excellence and internal alignment.
Build Relationships. Drive Program Value. Deliver Consistency.
- Manage a portfolio of National-tier clients, each with structured engagement expectations anddefined business goals
- Serve as the day-to-day contact for travel program management, issue resolution, and reportingcoordination
- Develop and maintain account plans aligned to client goals, spend forecasts, and optimizationopportunities
- Facilitate structured check-ins with clients and ensure delivery of agreed reports, SLAs, andservice expectation
- Work cross-functionally with Operations, Sourcing, and Commercial Operations to ensureseamless program delivery
- Collaborate with the Manager, Inside Accounts to determine where accounts may shift tiersand require different delivery models
- Monitor account-level profitability, renewal risk, and growth opportunities
- Track and report client satisfaction trends and recommend improvements
- What You’ll Bring• 2–4 years of experience in account management, customer success, or program delivery• Strong client service mindset with the ability to balance responsiveness with prioritization• Experience working with structured service models and reporting frameworks• Comfort collaborating cross-functionally and navigating client escalations diplomatically• Strong time management and organizational skills• Excellent written and verbal communication abilities• Familiarity with Excel, CRM systems, and service tracking tools• Travel industry or B2B service experience preferred
Working at ALTOURThe NAM role plays a key part in delivering consistent, high-quality service across our client base. Itis a developmental role for future Key or Enterprise Account Managers and is ideal for professionalswho enjoy balancing structured service delivery with customer-facing relationship management.
PAY AND BENEFITS
Our benefit offerings include choice of two medical plans and two dental plans, vision insurance, flexible spending accounts (FSAs), company-paid life insurance and AD&D, optional additional life insurance and AD&D, disability insurance, paid parental leave, paid time off, 401k Plan with company match, discounted employee travel options, access to LinkedIn Learning webinars and courses. Discounted pet insurance and auto, home, & renters insurance.
The salary range on this job posting/advertising has been developed to give applicants a wide range to comply with pay transparency laws in all states and geographical areas. Many factors, such as years of experience, geographical location, budget etc. are considered when determining the starting rate of pay. The salary range posted represents the pay range for U.S. candidates. If the job posting indicates that the role is available for international candidate consideration, the salary range will be based on the local market for the country where the candidate would be working.
This role may be eligible for an incentive, commission, bonus, or a discretionary bonus program based on the company’s financial goal achievement and individual performance.
Internova Travel Group is an Equal Opportunity Employer. We make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, sexual orientation and gender identity or any other protected class.
Prospective Employee Privacy Policy
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Skills Required
- 2-4 years of experience in account management, customer success, or program delivery
- Strong client service mindset with the ability to balance responsiveness with prioritization
- Experience working with structured service models and reporting frameworks
- Ability to collaborate cross-functionally and navigate client escalations diplomatically
- Strong time management and organizational skills
- Excellent written and verbal communication abilities
- Familiarity with Excel, CRM systems, and service tracking tools
- Travel industry or B2B service experience
What We Do
Internova Travel Group is one of the largest travel services companies in the world with a collection of leading brands delivering high-touch, personal travel expertise to leisure and corporate clients. Internova manages leisure, business and franchise firms through a portfolio of distinctive divisions. Internova represents more than 100,000 travel advisors in over 6,000 company-owned and affiliated locations predominantly in the United States, Canada and the United Kingdom, with a presence in more than 80 countries.
