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Owns end-to-end supply chain operations for a light manufacturing facility, including inventory strategy, material planning, freight and logistics optimization, supplier and contract manufacturer management, tariff and trade compliance, and on-time delivery. The role drives cost savings, working capital improvements, NPI readiness, KPI reporting, and data-driven process automation using ERP queries, Excel, and Power Query.

Serve as a cross-functional Deal Desk Specialist supporting Sales, Billing, and Operations. Execute quoting workflows in Salesforce CPQ and NetSuite, manage account transfers/consolidations, handle billing exceptions, triage inbound sales leads and voicemails, and communicate status to stakeholders. Identify process improvements and ensure accurate, timely execution of complex account transactions while delivering strong customer-facing service.

Serve as a cross-functional deal desk specialist supporting Sales, Billing, and Operations. Manage Salesforce CPQ quoting, account transfers/consolidations, billing exception resolution, inbound sales triage, and communication across teams to ensure accurate account transactions and excellent customer experience.

Own post-sale success for a portfolio of enterprise customers: drive retention, renewals, and expansion; build multi-threaded relationships; run Executive Business Reviews; monitor customer health; manage device inventory and demand planning; coordinate with solutions, technical account managers, sales, and finance; and contribute to CS playbooks and onboarding frameworks.

Support execution of digital marketing campaigns and marketing automation; assist with email campaigns, landing pages, webinars, and lead nurture programs. Use AI tools to develop content and repeatable workflows. Manage corporate social media, draft and schedule posts, and monitor engagement. Maintain campaign data, support dashboards and reporting, and identify opportunities to improve campaign performance and MQL generation.

Build and own the demand generation function: design and execute integrated campaigns, configure HubSpot (scoring, workflows, attribution), leverage product signals, manage paid acquisition, create technical content, report pipeline metrics to leadership, and coordinate with Sales and Customer Success to improve pipeline quality.

Design, build, and maintain end-to-end GTM outbound pipeline and CRM integrations (Clay, Outreach/Salesloft, HubSpot). Integrate product usage signals, automate enrichment/scoring, build LLM-driven personalized email generation, ensure data quality, produce runbooks, and partner with Sales/RevOps to operationalize GTM workflows.

Own technical success for an enterprise account portfolio: drive onboarding, support, enablement, and escalations; collaborate with Account, Product, and Engineering teams; communicate product gaps; document implementations; enable customers on best practices; participate in on-call pager rotation; and help shape the Technical Account Management function.

Outbound-focused BDR role responsible for prospecting new logos, building pipeline, making 20-40 outbound calls/day, qualifying inbound leads, handing off opportunities to sales, maintaining CRM (NetSuite), and collaborating on targeting strategies. Requires customer engagement, account mapping, quota attainment, and occasional travel (10-20%).

Own post-sale customer lifecycle for Digital/Tech-Touch accounts: drive adoption, renewals, upsell, and advocacy. Lead onboarding, project plans, issue triage, cross-functional coordination, and use automation/AI to scale outcomes while feeding product insights back to R&D and Product.