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Develop and manage customer accounts within an assigned territory to drive revenue growth. Responsibilities include proactive customer outreach, sales research and presentations, strategic account planning, quota achievement, forecasting, customer relationship management, KPI tracking, and collaboration with internal teams to address customer needs. The role engages prospects through phone, email, and video conferencing while expanding product and service adoption.

Creates recurring and ad hoc financial reports and analyses for hospital and health system customers. Supports billing, KPIs, rebates, administrative fees, GPO revenue, and contract compliance. Builds models to calculate payouts and track contract performance, enhances reporting insights, responds to customer inquiries, and identifies process improvements. Collaborates with finance, commercial, and corporate teams while managing multiple projects and customer-facing reviews.

Supervises daily hospital medical equipment operations, including delivery, retrieval, cleaning, processing, tracking, inventory management, and utilization. Leads hospital service technicians, recruits and trains staff, audits equipment quality, maintains customer and billing records, supports contract margins, and manages customer relationships. The role ensures responsive service, regulatory and privacy compliance, equipment availability, team performance, cost containment, and service growth while coordinating with account and operations leadership.

Leads strategy, development, commercialization, and performance management for healthcare service product solutions, including clinical engineering, equipment rental, patient handling, asset management, and laser support. Defines market requirements, business models, pricing, ROI, value propositions, pilots, and go-to-market plans. Collaborates across marketing, sales, operations, finance, and legal; trains teams; supports customer research and M&A diligence. Requires healthcare market expertise and 30–40% travel.

Supports field leaders with pricing and profitability analysis, develops financial tools and models, enhances performance reporting, and advises on pricing practices. Partners with sales, operations, marketing, and finance teams on customer-level financial analysis and pricing initiatives. Serves as a subject matter expert, supports sales opportunities, improves processes, and assists with training and onboarding.

Drives specialty medical equipment sales within an assigned territory by developing territory plans, identifying and closing new business, managing hospital customer relationships, conducting business reviews, and presenting equipment rental, managed program, and clinical engineering solutions. The role requires understanding hospital workflows, clinical needs, finance, reimbursement, regulatory, and safety practices, while collaborating with territory executives and cross-functional experts. Travel up to 60% is required.

Lead and mentor regional service and territory teams; manage client onboarding and relationships; monitor KPIs; coordinate equipment logistics and service coverage; deliver device education; ensure compliance and process improvements; collaborate with operations to introduce services.