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Leads national B2B sales for lender-focused automotive transaction solutions. Responsibilities include prospecting banks, credit unions, finance companies, and servicing organizations; conducting workflow discovery and product demonstrations; negotiating contracts; closing new business; supporting implementation handoffs; growing account adoption and transaction volume; maintaining CRM records and forecasts; and representing the company at industry events. Requires experience in both automotive lending and dealership operations, strong consultative selling skills, and frequent U.S. travel.

Manages dealership and TSA client relationships, provides virtual training and customer support, monitors compliance and error rates, conducts audits, resolves complex MVA issues, and verifies DMV fee calculations in dealer management systems. The role advocates for clients, recommends process improvements, supports EVR procedures, and maintains effective communication with dealership personnel and executives.

Manages high-touch relationships and operational support for assigned clients. Coordinates with operations, product, implementation, and other teams; handles escalations, service updates, satisfaction monitoring, process improvements, action plans, root-cause analyses, invoice reviews, service requests, agreements, and client meetings. Requires 10% travel and flexibility for on-call, weekend, and holiday work.

Supports company-wide learning and development programs by coordinating training logistics, creating and updating instructional materials and eLearning content, delivering virtual and instructor-led training, administering LMS content, tracking participation and effectiveness, analyzing feedback, maintaining dashboards, and partnering with HR and subject matter experts on employee development initiatives.

Reviews vehicle title and registration paperwork against DMV policies and company procedures. Provides document-handling support, communicates audit findings and resolutions to customers and agencies, meets service-level timelines, monitors performance indicators, and identifies process improvements. The role requires strong attention to detail, communication, computer proficiency, organization, and the ability to work independently or collaboratively in an onsite environment.

Owns operational relationships for assigned clients, serving as the primary point of contact for escalations, service updates, process improvements, and issue resolution. Coordinates with operations, product, implementation, and other teams to meet client needs and service-level commitments. Reviews invoices, agreements, quality data, and enhancement requests; facilitates client meetings; manages action plans and root-cause analyses; and ensures accurate documentation, reporting, and customer satisfaction.

Processes lender collateral documents and resolves title-related discrepancies according to established procedures and compliance requirements. Responsibilities include sorting and imaging lender packets in a secure room, maintaining accurate document flow, escalating discrepancies, supporting maintenance actions, and issuing lender agreements. The role involves repetitive, high-volume production work, collaboration across departments, flexible scheduling, and occasional mandatory overtime.

Develops and sells Vitu products and services to new prospects, builds client relationships, recommends solutions, and manages accounts. Installs and trains clients on the Vitu platform, provides ongoing support and technical information, prepares proposals, maintains sales records in NetSuite, and identifies product improvements. The role requires business-to-business sales experience, strong communication and organizational skills, a valid driver’s license, a clean driving record, and travel up to 100 miles.

Processes high-volume vehicle title documents within document management and release services groups. Responsibilities include receiving, sorting, scanning, batching, filing, validating, researching, releasing, and shipping documents while maintaining accuracy, compliance, and service levels. The role uses proprietary software for research and data entry, collaborates across departments, and may require flexible scheduling, overtime, and occasional weekend or holiday work.

Manages customer and DMV contracts, business rules, regulatory requirements, account maintenance, audits, databases, agency relationships, compliance-related financial issues, client communication, and system testing for new products and features.