Registration Auditor I (Onsite: Richmond, VA)

Registration Auditor I (Onsite: Richmond, VA)

Vitu provides innovative, cutting-edge services to the motor vehicle industry. Our namesake solution manages titling and registration transactions in all 50 states and across multiple locations — all on one platform. With the mission of expanding and automating Vehicle-to-Government (V2Gov) transactions, the Vitu platform is reimagining how drivers, businesses and governments interact with vehicles. Vitu has offices in California, Florida, Georgia, Illinois, Indiana, Minnesota, Montana, North Carolina, New Hampshire, New Jersey, New York, Ohio, Oregon, Pennsylvania, and Virginia.

Auditors are responsible for providing document handling support and verifying received paperwork according to established DMV policies and internal operation procedures. Our Audit team is expected to give excellent customer service while adhering to Vitu policies and workflow to ensure efficiency and compliance with state titling and registration requirements. The candidate best suited for this role possesses excellent oral and written communication and strong attention to detail. 

Key Responsibilities

The Auditor job responsibilities include but not limited to:

• Adhere to all Interstate Standard Operating Procedures to support audit efficiency and strategic vision of Vitu

• Assist the National Registration team in reviewing title work within the timeline set within the Vitu service-level agreement

• Audit title work against DMV policies, providing notice to customers and to state agencies as set forth by company procedures

• Provide customer support to clients by offering feedback and resolutions while utilizing the Vitu communication platform

• Work closely with the Vitu Office Manager to review key performance indicators

• Identify areas of process improvement to ensure customer satisfaction 

Minimum Qualifications and Experience

• Dealership or DMV experience (preferred)

• Microsoft Word, Excel, Outlook, Google Suites or equivalent

• Excellent computer skills (Mac or PC)

• Strong Professional written and verbal skills

• Ability to work independently as well as on a team

• Attention to detail

• Time management and multitasking ability

• High school diploma or equivalent

Compensation  

The hourly rate range for this position is: $19.00 - 21.00

The final pay for this position will be determined by multiple factors including, but not limited to, location, education, experience, training and skills.

At Vitu, our engaged workforce is the key to our success. We are committed to creating a positive, inclusive, and motivating environment where employees feel valued, connected, and empowered. We have an Employee first culture and foster a collaborative environment where innovation, creativity, diverse ideas and opinions are valued. We value each team member and ensure they have the opportunity to grow and contribute to the success of our organization. 

At Vitu, we care for our employees and their families. We offer a comprehensive benefits package including -  

• Healthcare Coverage for you and your family covering Medical, Dental & Vision

• Tax Advantage accounts such as Health Savings Account (HSA) & Flexible Spending Accounts (FSA)

• Generous PTO

• Pet Insurance

• Retirement Planning

• ID Theft Insurance

• Life and Disability Insurance

• Commuter Benefits

• Accident & Hospital, Critical Illness Insurance

• Tuition Reimbursement

Vitu is an Equal Employment Opportunity Employer. We value diversity and are dedicated to providing an equal and inclusive working environment. We are committed to providing an environment that is free from discrimination and harassment. We do not discriminate on the basis of race, color, religion, age, sex, sexual orientation, gender identity, ethnicity, national origin or ancestry, disability, marital status, veteran status or any other category protected by applicable federal, state or local law. Vitu is committed to providing reasonable accommodations when requested by an applicant or employee with disabilities, unless such accommodations would cause undue hardship.