Make outbound calls to acquire and upgrade residential customers for phone, long-distance, internet, and video services. Meet sales goals and productivity metrics, place and manage orders in internal systems, track leads in Salesforce, upsell bundles and promotions, provide excellent customer service, and complete administrative tasks as directed.

Manage client retention and upgrades in the commercial segment through proactive outreach, upselling, migrations from legacy products, and collaboration on strategic initiatives like network transformation and decommissioning.

Lead month-, quarter-, and year-end close activities in Oracle Fusion Financials. Prepare/post journal entries and reconciliations, generate/analyze reports using Smart View and FDI, support Oracle Fusion enhancements, testing, and process automation, and collaborate with stakeholders to improve accounting workflows.