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Provide on-site and phone help-desk support for RDT&E network users, manage Active Directory accounts and IP assignments in the IPA database, monitor User Assistance mailbox, track tickets in ServiceNow/BMC Remedy, and help develop SOPs for user assistance.

Apply systems engineering and data analysis to construct reliable data products, analytic models, and interactive dashboards (Qlik, Streamlit) using DoD analytics platforms (Advana). Curate and standardize force management data, translate operational needs into requirements, support lifecycle planning, integration, documentation, and stakeholder training for DoD decision support.