Provides high-level administrative and operational support to the Chief Operations Officer. Manages calendars, communications, meetings, travel, agendas, briefing materials, commitments, and executive workflows. Exercises independent judgment, resolves issues, coordinates across field and Support Center teams, handles confidential information, tracks operational updates, and supports broader business initiatives.

Leads collision repair centers across an assigned region by overseeing General Managers, driving KPI performance, coaching leaders, ensuring compliance and safety, resolving operational and customer issues, supporting acquisitions, and developing talent. Maintains frequent site presence, partners with field and support teams, manages performance improvement efforts, and builds relationships with clients and market partners. Requires regular travel of 75% or more within the region.

Supports vehicle scanning and ADAS calibration integration, trains new acquisitions and partners, monitors pricing and vendor usage, audits delivered vehicles, analyzes utilization and billing, identifies missed revenue opportunities, and develops data-driven improvement plans. The role also supports collision centers and requires extensive on-site travel to conduct integrations and training.