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Lead regional client and workplace experience operations across multiple sites, ensuring service delivery, operational excellence, cost optimization, continuous improvement, and team development. Act as primary client escalation, manage staffing and performance, oversee budgets and vendors, present service reviews, and support implementation of new business and governance practices.

Supervise daily office services team to deliver client-focused mailroom, reprographics, reception, and facilities support. Manage staffing, timekeeping, vendor coordination, workflow prioritization, reporting, training, performance issues, and operational problem resolution to maximize service quality and profitability.

Manage and grow assigned customer accounts to meet sales targets. Develop new and existing client relationships, introduce products/services, prepare sales plans and strategies, ensure high-quality customer service, and participate in special projects.

Manage and submit electronic invoices and accruals via e-billing platforms, troubleshoot e-billing issues, liaise with attorneys and client representatives, maintain billing system data, support user account administration, and perform ad hoc analyses of client accounts and collections.

Coordinate and prioritize office services workflow (reprographics, mail, intake, A/V, reception), delegate tasks, assist with complex or high-volume jobs, ensure quality assurance, produce reports, train staff, maintain equipment/logs, and provide excellent client service while escalating operational issues as needed.

Coordinate and prioritize team workflow for high-volume reprographics, mail, reception, and administrative services. Provide job intake, quality assurance, reporting, training, client communication, equipment operation, and front-of-house hospitality. Enforce SOPs, escalate issues, and handle confidential materials. Must lift up to 50 lbs and work weekdays 8:00AM–5:00PM.

Perform office services including reprographics, mail, intake, and quality assurance. Complete job tickets, meet deadlines, troubleshoot basic equipment, load supplies, interact with clients, and follow client and company procedures.

Provide back-office reprographics, mail, intake and related office services; operate and troubleshoot equipment, meet contracted deadlines, perform QA, interact with clients, and follow site policies.

Provide back-office services including reprographics, mail intake and distribution, reception support, basic A/V and facility assistance. Follow job tickets and logs, meet deadlines, perform QA, troubleshoot equipment, handle confidential documents, lift up to 50 lbs, and interact with clients and teams professionally.

Provide daily back-office services including reprographics, mail intake and delivery, equipment loading and basic troubleshooting. Prioritize and complete job tickets to meet contracted deadlines, perform quality checks, interact with clients, and support hospitality, facilities, A/V, and reception tasks as needed. Must handle confidential documents and lift up to 50 lbs.