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Handle complex, escalated customer auto-loan cases; support frontline associates, resolve disputes, track root causes, educate customers on loan details, recommend improvements, maintain records, and assist with training and special projects.

Manage the affidavit process, verify and maintain legal records for court use, provide deposition/trial testimony, liaise with outside counsel and courts, audit and report on affidavits, train staff, perform notarizations and legal research, and support servicer setup and departmental operations.

Support the recoveries department by maintaining electronic records, validating customer data, preparing legal documents and affidavits, coordinating with law firms and vendors, performing QA for compliance, managing inventories using Power BI/Excel, and assisting with training and process improvements.

Perform administrative servicing operations for active accounts: resolve customer disputes, assist with total-loss claims and bankruptcies, make outbound calls to consumers and third parties, support training and cross-training, provide process-improvement feedback, index documents and correspondence, and participate in special projects as assigned.

Manage and resolve customer and dealership disputes, assist with total loss claims, update accounts, make outbound calls to consumers/dealers/insurers, improve customer/dealer experience, cross-train on departmental tasks, and support special projects as assigned.

The Senior Director, Business Analytics will manage business lines by optimizing costs, pricing, credit, and growth strategies, ensuring profitability and cross-functional alignment.

As a Human Resources Specialist at GLS, you will support HR administration, manage talent acquisition processes, and facilitate learning and development initiatives, ensuring compliance and effective training delivery.