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Provides remote and onsite IT support across plants and ports, troubleshooting Windows, Apple devices, Microsoft applications, mobile platforms, hardware, software, networks, scale systems, and kiosks. Installs and configures equipment, documents incidents, enforces IT policies, supports executives and meetings, escalates issues, trains users, manages projects, and participates in rotating after-hours support. Travel to production facilities may reach 75% annually, with work in demanding industrial environments.

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