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The Senior Salesforce.com Business Analyst will gather requirements, analyze business processes, and manage complex CRM consulting projects. Responsibilities include collaborating with stakeholders, developing use cases, creating functional specifications, leading junior consultants, and ensuring on-time delivery of software projects across the development lifecycle.

Participate in application lifecycle including technical design, development, testing, and deployment. Maintain cloud and on-premises systems, collaborate with stakeholders, and assist in troubleshooting and defect resolution. Work on Salesforce integration and middleware tools, enhancing integration knowledge within the company.

The Salesforce.com Project Manager is responsible for creating and executing project plans, managing day-to-day operations, reviewing team deliverables, identifying project risks, and ensuring project documentation is complete. This role also requires managing third-party implementation and support vendors, and applying project methodologies and standards.