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The Tech Support Coordinator is responsible for fielding all incoming calls, assigning support tickets, and determining how to appropriate route unassigned tickets in line with the departmental processes.

The Tech Support (Tier 1) position works with customers and end-users to troubleshoot and resolve issues related to onboarding, platform use, and general console problems. They also work with the Product team to provide feedback and enhance KnowBe4's products. Overall, they ensure an awesome customer experience.

The Cloud Integration Developer at KnowBe4 designs, maintains, and troubleshoots internal solutions. Responsibilities include enhancing integrations, building applications, and improving workflow tools. The role requires collaboration with SREs and Data Engineers to meet business objectives, as well as employing best practices in architecture and security.

The Global Channel Enablement Manager will design and manage enablement programs for global partners and sales teams, focusing on aligning strategies to increase partner engagement and revenue. Responsibilities include coaching sales teams, advising on partner management, reviewing partner metrics, and collaborating on strategic initiatives to drive growth.

The Junior Project Manager will oversee complex projects related to the integration of acquired companies, ensuring smooth transitions and minimal disruption. Responsibilities include developing project plans, managing resources, coordinating with stakeholders, monitoring progress, and ensuring adherence to company policies and standards.

As a Senior Software Engineer in Test at KnowBe4, you will develop and implement highly scalable testing frameworks to meet quality, performance, and reliability standards. Responsibilities include developing automated testing software, providing technical direction, defining solutions to complex problems, and acting as a team lead for projects. Minimum qualifications include 5+ years of experience in software engineering and automation, building automation frameworks at scale, implementing REST/GQL test frameworks, and working with various technologies and tools.