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The Lead Cloud Platform Engineer manages the configuration of software and infrastructure services on cloud platforms, automating deployments, ensuring security, and leading a team to support cloud environments. They develop CI/CD deployment plans and implement monitoring solutions, collaborating with Development, Network, and Security teams on environment builds and capacity plans.
The Case Manager evaluates and coordinates care for members with significant mental and behavioral health needs. They assess member needs, develop care plans, educate members and families about available services, and facilitate access to community resources. Frequent home visits are required to assess member condition and facilitate education on treatment options and benefits. The role also includes providing feedback for improving service delivery and compliance with guidelines.
The Manager, Data Analysis will support analytic data needs for a business unit, analyze and report plan data, coordinate cross-functional initiatives, and manage a team of analysts. This role requires prioritizing data analysis needs to enhance healthcare delivery while ensuring effective communication with stakeholders.
The Senior Application Development Engineer is responsible for designing, developing, and implementing complex enterprise software solutions using Java, GoLang, AWS, and Node.js. They collaborate with various stakeholders to ensure that the software meets business needs and adhere to best practices, while also addressing functional and non-functional requirements. They engage in software testing, maintain application stability, and participate in tier 3 support activities.
The Retention Field Representative is tasked with retaining membership in assigned areas through field outreach, community events, and assisting members with product inquiries. This role requires effective communication, adherence to compliance standards, and relationship-building with members while utilizing systems like Sales Force for documentation.
The Escalation Response Specialist III responds to complaints and escalations from members or providers. Responsibilities include resolving escalated issues, documenting complaints, identifying trends, collaborating with the Claims department, and ensuring timely internal communication. The role requires maintaining knowledge of products to enhance customer support and improving member/provider experiences.
The Community Resource Coordinator II supports community connection activities by connecting members to necessary community resources for their care management journey. This role includes outreach, health education, and collaboration with clinical teams, while also managing community resources to comply with health plan standards.
The Accessibility Operations Manager will oversee accessibility operations, coordinate with Agile teams, track accessibility testing and compliance, manage audits, and respond to vendor requests. The role involves collaboration with IT, design, and legal departments to integrate accessibility into all operations and improving accessibility based on user feedback.
The IT Demand Analyst I assists business stakeholders in generating demand plans, executing projects within Agile and Waterfall environments, and managing the demand for IT services. Responsibilities include analyzing demand data, collaborating with IT management, maintaining CyberSec tools, and providing demand forecasts to leadership.
The Resource Coordinator II will support community connection activities by connecting members to resources for care management, coordinating outreach efforts, providing health education, documenting community resources, assisting clinical teams, and conducting health assessments. The role includes telephonic and in-person outreach to promote awareness of available resources and requires compliance with health plan policies.
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