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Leads the architecture, development, and deployment of scalable AI-driven platforms and software systems. Defines technical strategy, evaluates technologies, establishes AI/ML, MLOps, DevOps, and engineering best practices, and ensures privacy, security, and ethical compliance. Collaborates with business, product, and engineering teams, mentors technical staff, and drives innovation through architecture, testing, CI/CD, and long-term planning.

Manages assigned client accounts, builds client relationships, supports account growth, resolves service and processing issues, and recommends process improvements. The role analyzes technical and operational requests, coordinates priorities, tracks system enhancements, ensures solution delivery, monitors metrics, and trains internal staff. It also performs account representative duties and communicates with clients and internal teams. Proficiency in Microsoft Office and Excel is required, while SQL and church management software experience are preferred. Travel up to 15% may be required.

Manages assigned client accounts, develops client relationships, supports account growth, coordinates priorities, analyzes service and system requests, drives process improvements and system enhancements, tracks projects, delivers customer solutions, communicates issues, and trains internal staff. The role requires strong interpersonal, analytical, organizational, communication, Excel, and technical skills, with up to 25% travel.

Supports client onboarding, implementation, and ongoing service delivery by troubleshooting routine issues, resolving payment discrepancies, responding to inquiries, training clients, and coordinating with internal teams. The role develops knowledge of client operations, file structures, and Cass products while contributing to process improvements and positive client outcomes.

Manages auditing operations and staff, ensuring compliance with policies, accurate carrier rating and contract loading, client satisfaction, performance reporting, training, process improvement, and resolution of rating-related inquiries. Partners with IT and programming teams to improve audit automation and rating systems, oversees staff development and scheduling, and supports sales efforts for additional auditing business.

Leads enterprise infrastructure, end-user computing, cybersecurity, IT risk management, data security, compliance, disaster recovery, and service management. Develops technology and security strategies, oversees networks, cloud and storage environments, manages security incidents and risk remediation, ensures regulatory compliance, directs technology teams, manages vendors and budgets, and advises senior business leaders.

Lead and mentor a development team to design, build, test, and deploy end-to-end web applications using the Microsoft stack. Collaborate cross-functionally to translate business needs into technical solutions, conduct code reviews, research emerging technologies, execute test plans, and uphold coding standards while following agile SDLC practices.

Build and manage positive B2B client relationships, improve satisfaction, support operational governance, monitor engagements and service issues in Salesforce, coordinate renewals and statements of work, and identify upsell opportunities. Conduct client meetings, provide reporting, communicate technology and roadmap updates, coordinate with sales, marketing, and operations teams, and ensure client needs and deliverables are addressed.

Lead requirements analysis, design, and delivery of Cass TIS solutions. Document requirements, conduct gap analysis, define acceptance criteria, coordinate teams, create project plans, and mentor junior analysts to ensure successful deployments.

The Lead Project Manager drives Agile delivery and AI integration in enterprise programs, ensuring portfolio governance and strategic alignment with business objectives while mentoring the PM team.