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Audit freight bills for complex accounts, verify carrier charges against customer rates, correct overcharges, maintain audit procedures, research balance-due bills, advise rate database staff, support customers, and train less experienced staff.

Lead requirements analysis, design, and delivery of Cass TIS solutions. Document requirements, conduct gap analysis, define acceptance criteria, coordinate teams, create project plans, and mentor junior analysts to ensure successful deployments.

Audit and investigate shipping invoice discrepancies, lead client and provider calls/training, train users on Cass systems and reporting tools, perform root-cause analysis, drive process improvements, and collaborate with internal and external partners to resolve billing issues and maintain client relationships.

Lead and coordinate development teams to design, code, test, and document COBOL on-line and batch solutions. Provide system designs, modify existing programs, ensure adherence to standards, estimate project costs, report progress, mentor junior programmers, and interact with requestors to validate and demonstrate solutions.

Lead architecture, development, and deployment of scalable AI-driven platforms. Collaborate cross-functionally, set technical strategy and best practices (MLOps, CI/CD, DevOps), ensure data privacy/security, mentor teams, and drive enterprise AI/ML initiatives.

Develops, maintains, and deploys application modules; fixes simple-to-medium production bugs; supports QA and acceptance testing; participates in design, estimation, and process improvements; mentors junior developers and follows DevOps/Agile practices.

Manage mid-tier client accounts by building relationships, driving account growth, supporting daily processing activities, coordinating system/process improvements, training staff, tracking projects/enhancements, and ensuring successful solution delivery.

Partner with Agile teams and stakeholders to elicit, analyze, and refine requirements into user stories and acceptance criteria. Support sprint planning, backlog prioritization, UAT, and iterative delivery while leveraging AI tools and data analysis to inform product decisions and improve workflows.

The Lead Project Manager provides strategic leadership in Agile delivery and AI integration for complex enterprise programs, ensuring alignment with business strategy and governance across the IT Project Management function.

The Lead Project Manager drives Agile delivery and AI integration in enterprise programs, ensuring portfolio governance and strategic alignment with business objectives while mentoring the PM team.