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Lead global revenue, AR, and CoGS accounting operations; design scalable revenue recognition and ERP/revenue automation workflows; manage SOX controls and audits; partner with GTM, Product, FP&A, and Technical Accounting; oversee complex contracts and drive process automation and variance analysis.

Lead and improve Support Escalations by coaching and onboarding team members, managing critical customer incidents and executive communications, driving post-mortems and leadership-facing reporting, and delivering cross-functional projects and process improvements to reduce escalations and improve OKRs.

Lead deal desk strategy and operations by supporting AI workflow integrations, maintaining deal models and dashboards, automating internal tooling, troubleshooting system issues, providing pricing and discount insights, and creating enablement resources for global sales.

Lead design and build of a 0-1 Identity Graph platform for real-time identity resolution. Own architecture, implement high-performance synchronous read models, build data pipelines, enforce PII privacy boundaries, ensure production resilience and observability, and mentor engineering teams while aligning cross-team stakeholders.

Design, build, and operate highly available, high-throughput backend services for Twilio SendGrid. Modernize Go-based microservices, manage dual-cloud AWS/Azure infrastructure with Terraform, improve observability and reliability, mentor engineers, and balance feature delivery with platform refactoring.

Lead architecture and roadmap for Twilio's Compliance Experiences platform, modernizing legacy systems into cloud-native microservices. Drive AI-augmented development, design high-availability APIs and data systems, mentor senior engineers, ensure regulatory-compliant developer experiences, and lead incident remediation and cross-team technical strategy.

Build and own backend identity APIs and core authentication flows for scale. Partner with product and engineering leadership, author design docs, improve production resilience and observability, handle incident response and on‑call, collaborate across teams, and mentor other engineers.

Lead technical pre-sales for strategic accounts: drive discovery, design architectures, deliver demos and POCs, propose solutions using Twilio APIs, mentor engineers, and partner with sales to secure technical wins.

The Director of Strategic Accounts will lead a team focused on revenue growth in the healthcare sector, mentoring and guiding account executives. Responsibilities include pipeline management, customer engagement, and maintaining accurate CRM data.

Lead and mentor a team building Twilio's next-generation low-latency, high-throughput media processing stack. Drive architecture and technical decisions, balance reliability with feature delivery, own performance and reliability targets, collaborate across product and platform teams, reduce technical debt, and establish engineering excellence in testing, code quality, and operations for global real-time media services.