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As a Software Engineer on the Segment team, you'll design, build, and scale APIs for customer data solutions, collaborate with cross-functional teams, and improve system reliability through coding and troubleshooting.

Drive net-new customer acquisition and close deals within self-service accounts. Understand customers' business and technical needs, design Twilio API-based communications solutions, collaborate cross-functionally, prioritize multiple deals, and help build processes and playbooks to grow revenue and ensure customer satisfaction.

Qualify leads, acquire new self-service customers across nonprofit and social-impact sectors, design technical solutions using Twilio's communications APIs, manage full sales cycles and pipeline in Salesforce, execute automation strategies to scale customers while preventing churn, collaborate cross-functionally, and communicate technical and financial details clearly to drive revenue and customer satisfaction.

This role involves owning PLG analytics, translating business needs into technical solutions, building strategic partnerships, and synthesizing complex data for insights.

Lead and grow enterprise Communications platform accounts (Financial Services and Health & Life Sciences). Develop account strategy, run consultative sales cycles, manage forecasts and pipeline in Salesforce, collaborate cross-functionally, and deliver revenue and gross profit results.

Manage and mentor a team of machine learning and data engineers, overseeing ML model development, data pipelines, and collaborating with product teams on technical requirements.

Lead Twilio's Reliability Engineering architecture: define reliability strategy, design and operate scalable fault-tolerant systems, set standards and paved roads, drive cross-org architecture, mentor engineers, and implement observability, incident response, SLOs, and cost/capacity management.

This role involves managing ISV customer accounts, executing account strategies, driving revenue, and collaborating with cross-functional teams for optimal performance.

Lead product strategy and execution for AI-powered solutions across enterprise functions. Build intelligent agents, automation workflows, and operational tools to transform business operations and improve user experiences.

The Software Engineer will design, build, and optimize messaging systems, collaborate with teams, and ensure product reliability while mentoring junior engineers.