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Leads technical presales for strategic customers by conducting discovery, designing architectures, demonstrating Twilio communications products, guiding API solutions, and supporting proofs of concept, RFPs, presentations, and enablement. Partners with Account Executives, builds trusted customer relationships, supports regulated-vertical initiatives, contributes reusable sales materials, makes architectural decisions, coordinates with product teams, and mentors Solutions Engineers.

Architect and build scalable Salesforce and adjacent-system solutions for the opportunity lifecycle. Design front-end (Visualforce/SLDS) and backend (Flows, Apex, Batch), third-party integrations, and data pipelines. Translate business requirements into technical design, lead end-to-end projects, collaborate with global stakeholders, and ensure platform health and user experience for GTM teams.

The Staff Solutions Architect will design and manage solutions for the GTMA Contract Lifecycle team, focusing on Salesforce and CLM tools, collaborating with multiple teams, and ensuring system compliance and operational excellence.

The Staff Software Engineer will architect and implement scalable data systems, collaborate with teams, mentor engineers, and ensure data integrity.

Build AI agents, Python automations, analytics tools, dashboards, and data products that improve telecom product quality, reduce fraud and billing errors, and optimize margins. Analyze complex datasets using SQL, perform root-cause analysis, establish KPIs, and enable self-service insights. Partner cross-functionally with Carrier Relations, Engineering, Product, Supply Operations, and Finance to define requirements, governance, and scalable workflows.

Lead audience acquisition and engagement for flagship events (SIGNAL, World Tour, Exec Connect). Build integrated campaigns across channels, execute in Marketo, analyze performance in Salesforce/Tableau/Excel, optimize messaging and segmentation, localize global programs, enable sales activation, and create reusable event playbooks and reporting.

Design and maintain a dbt-based business data layer for GTM metrics, centralize and reconcile multi-source data, implement automated data quality and reconciliation checks, align and document metrics with stakeholders, mentor analytics team, and lead root-cause investigations into complex data anomalies.

Lead Twilio’s Agent Implementations engineering team, setting strategy and delivering secure, reliable AI agents that consume Twilio platform capabilities. Build systems supporting internal business workflows, identify high-impact use cases, and collaborate across product, platform, security, and go-to-market teams. Hire, mentor, and develop engineering leaders and staff while driving roadmap planning, metrics, reliability, compliance, and operational excellence. The role also requires hands-on technical leadership, rapid customer feedback cycles, and continuous learning.

Acquire new customers, generate revenue within an assigned territory, sell Twilio communication solutions, and close deals among self-service accounts. The role involves understanding customer business and technical needs, designing solution-oriented proposals, explaining complex technical and financial concepts clearly, collaborating with sales and technical teams, managing multiple deals, and helping develop sales processes and playbooks.

Lead technical vision and architecture for Twilio's conversational AI platform, driving ML/AI Ops, LLM architectures, RAG and agentic systems, inference optimization, contextual engineering, and mentorship while transitioning research into production-grade, compliant, scalable systems.