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The Vice President, Customer Experience leads a unified CX model, enhancing AI adoption for customers while driving retention and expansion, and aligning business objectives with technical execution.

Serves as the senior technical advisor and strategic partner for Talkdesk’s largest enterprise customers. Leads complex onboarding, platform optimization, technical initiatives, adoption strategies, risk mitigation, and change management. Builds executive relationships, supports business reviews, analyzes usage and ROI, enables renewals and expansion, and coordinates cross-functional resolution across Professional Services, Product, Engineering, Support, Sales, and Customer Success. Develops technical roadmaps, best practices, customer insights, and scalable delivery processes.

Senior technical lead for APAC partners driving partner enablement, co-selling, and technical leadership around Talkdesk CCaaS/CXA. Responsibilities include advanced demonstrations, solution design, ecosystem integrations, Agentic AI implementations, partner competency development, and regional representation with ~35-70% travel.

Own and execute the enterprise sales process to meet quota, build strategic account plans, develop senior relationships, forecast accurately, surface market feedback, and prioritize customer needs across cross-functional teams. Travel frequently to close complex SaaS deals and negotiate contracts.

Sell Talkdesk enterprise SaaS solutions to new accounts, develop and execute territory and GTM strategies, manage complex deals with CXO stakeholders, forecast accurately, collaborate cross-functionally, and prioritize customer needs to drive quota attainment and revenue growth.

Embed with banks and insurers to discover workflows, design AI-powered solutions, scope pilots, manage 0→1 deployments, drive UAT and compliance approvals, measure ROI, and feed field insights into the product roadmap.

Lead the implementation of CXA and CCaaS solutions for healthcare clients, focusing on EHR integrations, mentoring teams, and ensuring regulatory compliance.

The Senior Solutions Consultant will lead implementations of CXA and CCaaS solutions for healthcare clients, focusing on system integrations and providing technical guidance throughout the process.

Oversee AI platform product development from ideation to launch, collaborate with cross-functional teams, and ensure successful product management.

Serve as a technical advisor and CRM lead for strategic accounts to drive product adoption, onboarding, and ROI. Translate business needs into technical solutions, lead enablement and change management, analyze usage data to surface opportunities, manage risks and escalations, collaborate cross-functionally, and support renewals and expansions to ensure long-term customer health.