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The Strategic Account Manager is responsible for managing relationships with key Food & Beverage sellers, driving revenue growth through account management, providing technical solutions, and collaborating with cross-functional teams.

Lead a remote team of 10-12 Account Managers serving SMB Food & Beverage merchants to drive revenue expansion, software adoption, and churn reduction. Coach and develop the team through structured 1:1s, pipeline reviews, and performance cadences, partner cross-functionally to resolve escalations and surface merchant insights, support OKR execution and program improvements, and act as senior escalation for high-impact merchant situations. Moderate travel (~quarterly) required.

Lead full outbound sales cycle for mid-market merchants, build and manage pipeline, craft multi-product Square solutions, run discovery/demos/negotiations, forecast in Salesforce, and consistently exceed revenue targets while collaborating cross-functionally.

Lead and scale a Product Sales overlay team to drive adoption, expansion, and revenue for strategic products. Own commercial strategy, operating model, go-to-market plays, and cross-functional launch and enablement. Partner with AEs, AMs, Product, RevOps, and Marketing to prioritize opportunities, shape deal strategy, and deliver customer-facing executive engagement to maximize product penetration and outcomes.

Lead global referral and growth partnerships to drive seller acquisition. Define partnership strategy, source and negotiate complex commercial agreements, launch and scale integrations, manage C-level relationships, measure KPIs, and build a high-performing partnerships team across markets.