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Leads the engineering team developing Robinhood’s agentic AI platform and applications. Responsibilities include hiring and developing engineers, setting technical direction for orchestration, tool integration, evaluations, permissioning, guardrails, and approval flows. The role owns production reliability, SLOs, incident resolution, auditability, and measurable performance across large-scale nondeterministic systems, while partnering with Legal, Compliance, and Security in a regulated financial environment.

Lead compliance support for crypto product development and launches, advising Product, Legal, Risk, Marketing, and Operations teams. Review product designs, customer communications, marketing materials, and operational processes for regulatory compliance. Develop compliance frameworks, advise on AML, sanctions, consumer protection, and financial crimes requirements, and support regulatory examinations, filings, testing, monitoring, and internal reviews.

Provide phone, email, and chat support to customers using the Trump Accounts program. Resolve account setup, eligibility, contribution, and custodial-account questions while applying financial services expertise. Identify recurring customer issues, product gaps, and process friction for leadership, and support evolving coverage needs across evenings, weekends, and special events.

Own Growth Finance reporting, performance management, financial modeling, and investment analyses for marketing and growth initiatives. Partner with cross-functional teams to evaluate ROI, payback, customer and asset growth, and resource allocation. Modernize finance processes through automation and AI, develop leadership reporting, synthesize complex data into actionable insights, and provide clear recommendations to senior leaders.

Owns knowledge management, content governance, and operational readiness across multiple functions. Leads SOPs, runbooks, launch readiness, go/no-go decisions, risk mitigation, stakeholder alignment, support preparation, metrics analysis, and continuous improvement. Establishes scalable content standards and coaches colleagues while using AI to solve complex knowledge and workflow problems.

Investigate bank and credit card fraud involving transactions, identity theft, account takeover, wire transfers, payment fraud, and check fraud. Analyze financial records, identify suspicious patterns, conduct interviews, gather evidence, and collaborate with Compliance, Risk, Legal, and Operations. Apply FCRA and other regulatory requirements, document findings, resolve cases, communicate with customers, and maintain confidentiality while supporting fraud prevention and compliance.

Leads and develops a team of data scientists and analytics engineers while remaining hands-on. Oversees NPS, surveys, benchmarking, measurement frameworks, experimentation, predictive modeling, analytics pipelines, and AI-powered solutions. Partners with Finance, Product, Engineering, Operations, and senior leadership to turn complex business questions into scalable insights and improve strategic decision-making.

Supports compliance operations for Robinhood Asset Management’s investment advisory business. Responsibilities include implementing regulatory policies, validating supervision and controls, resolving complaints and client inquiries, identifying risks, building compliance workflows, testing books and records, establishing information barriers, and addressing conflicts of interest. The role collaborates across teams to support compliant product launches and improve customer-facing advisory services.

Lead security incident responses, build and maintain detection engineering frameworks across cloud and Kubernetes environments, and architect AI-driven Autonomic Security Operations capabilities. The role involves analyzing multi-language codebases, identifying vulnerabilities, tuning detection pipelines, developing SOAR playbooks, communicating with executives during high-pressure incidents, and participating in a weekly on-call rotation.

Lead end-to-end product design for AI-powered agentic trading experiences, from early concepts through launch. Collaborate with product managers, engineers, researchers, creative teams, and brokerage leadership to define product direction, create prototypes, simplify complex financial and AI concepts, and establish shared interaction patterns. Use LLMs and AI-assisted tools in the design workflow while ensuring products meet quality, regulatory, usability, and user-trust standards.