Top Tech Jobs & Startup Jobs

Lead and develop a customer experience team supporting complex financial topics. Coach employees, manage performance, foster an inclusive culture, handle escalated customer issues, and provide expertise on equities, corporate actions, custodial accounts, IRAs, brokerage accounts, and market mechanics. The role requires active FINRA licensing, prior leadership experience, strong communication skills, and in-person work five days per week in Westlake, Texas.

Build a scalable AI security platform, foundational services, APIs, SDKs, and guardrails for AI-powered security agents. Design secure, reliable distributed systems incorporating identity, authentication, authorization, encryption, and data protection. Partner with security and engineering teams to deliver reusable platform capabilities, improve performance and developer experience, and shape the platform’s technical architecture. The role requires hands-on software engineering experience with AI platforms, cloud-native infrastructure, and large-scale systems.

Leads global indirect tax operations covering VAT, GST, sales and use tax, compliance, registrations, filings, audits, controversy, and technical advisory. Provides tax guidance for products, transactions, contracts, acquisitions, and reorganizations; partners cross-functionally on taxability, invoicing, exemptions, systems, and process improvements. Monitors regulatory changes and develops scalable, automated tax processes while hiring, mentoring, and managing tax professionals.

Investigate and resolve high-visibility, escalated customer cases for executive, regulatory, or public channels. Collaborate with Compliance, Legal, and leadership, perform root-cause analysis, de-escalate sensitive situations, and manage social media and public-platform incidents to protect customer experience and brand.

Provide advanced customer support for options and margin issues, resolve escalations, develop subject-matter expertise in derivatives, collaborate with Product/Compliance/Engineering, contribute to knowledge bases and process improvements, and support Event Contracts after obtaining Series 3.

Provides advanced customer support for options, margin, and event-contract trading issues. Resolves escalated cases, de-escalates customers, analyzes customer insights, improves support processes, contributes to knowledge and training content, and collaborates with Product, Compliance, and Engineering. Requires financial-services customer experience, active trading or trade-desk experience, Series 7 and 63 licenses, and familiarity with CRM tools.

Provides overnight customer support for complex options trading, margin, and event contract issues. Resolves escalated cases, explains trading products, identifies customer trends, and collaborates with Product, Compliance, and Engineering teams. The role also contributes to knowledge bases, training, onboarding, process improvements, and customer experience initiatives while maintaining regulatory compliance. Series 3 licensure enables event contract support.

Manage Robinhood’s investor relations program, including quarterly earnings, monthly metrics reporting, public disclosures, investor marketing, executive preparation, shareholder and analyst meetings, and investor events. Build relationships across the investment community, synthesize market insights for leadership, and collaborate with Finance, Communications, Legal, the CEO, and CFO to strengthen investor understanding and confidence.

Provides real-time support to customer experience agents across chat, email, and phone. Resolves escalated customer cases using documented policies and playbooks, issues authorized credits and refunds, recognizes when to involve supervisors, documents interactions, and identifies recurring questions or process gaps. The role emphasizes empathetic de-escalation, clear communication, and teaching agents to handle similar issues independently.

Provides advanced customer support for options, margin, and event-contract trading issues. Resolves escalated concerns, de-escalates customers, analyzes trends, contributes to knowledge bases and training, and collaborates with Product, Compliance, and Engineering teams to improve customer experience and platform functionality. Requires active Series 7 and 63 licenses, with Series 3 required within 120 days. The role includes overnight remote shifts after onboarding and supports active traders.